Sales Consultant (Mandarin Speaking)

RealNZ; Queenstown; On-site; NZD 52,000 - 68,000; Full time

Benefits offered by this job

Free experiences

Staff discounts

Job summary

RealNZ in Queenstown is seeking a Sales Consultant (Mandarin Speaking) to connect guests with unforgettable RealNZ experiences. You will engage Mandarin-speaking guests and assist with reservations, itineraries, and guest service at the Whakapitu Visitor Centre.

The role emphasizes bilingual communication, sales-driven performance, and local knowledge to enhance the guest journey and drive revenue.

Qualifications

• Fluent in English and Mandarin (spoken and written).
• Proven sales experience with a results-driven mindset.
• Experience using reservation systems.
• Strong knowledge of Queenstown and Fiordland regions is a plus.
• Must be eligible to work in New Zealand.

Responsibilities

• Engage with guests in English and Mandarin to understand needs and promote RealNZ experiences.
• Manage reservations, ensuring accuracy and a seamless process.
• Coordinate passenger manifests, ticketing and itineraries for experiences.
• Deliver exceptional customer service and share local insights to enhance guests' journeys.

Skills

Bilingual Mandarin/English

Sales experience

Reservation systems

Local knowledge - Queenstown/Fiordland

Eligible to work in NZ

Job description

Sales Consultant (Mandarin Speaking) - Whakapitu Visitor Centres

Are you a confident communicator fluent in bothEnglish and Mandarin? Do you thrive in a fast-paced, guest-focused environment? We're looking for a dynamicSales Consultantto join our Queenstown Visitor Centre team and help connect our guests with unforgettable RealNZ experiences.

As a key member of our front-line team, you'll use your bilingual skills to engage with a diverse range of visitors, particularly our Mandarin-speaking guests, ensuring they feel welcomed, informed, and inspired to explore the best of what we offer.

In this role, you'll engage with guests in both English and Mandarin to understand their needs and recommend the ideal RealNZ experiences and accommodation options. You'll confidently manage reservations, ensuring every detail is accurate and seamless. With your passion and expert knowledge, you'll maximise sales opportunities by promoting our 'must-do' experiences. You'll also support daily operations by coordinating passenger manifests, ticketing, and itineraries for our Coach, TSS Earnslaw, and Rafting experiences. Above all, you'll deliver exceptional customer service, responding to general enquiries and sharing valuable local insights to enhance each guest's journey.

What we're looking for:

• Fluency in both English and Mandarin(spoken and written) is essential.
• Proven sales experience with a results-driven mindset.
• A confident, engaging communicator with a positive, can-do attitude.
• Strong knowledge of Queenstown and Fiordland regions is a plus.
• Experience using reservation systems.
• Must be eligible to work in New Zealand.

What do you get out of this?

• Full time fixed term opportunity, with guaranteed minimum hours
• Unbeatable staff perks that let you experience the best of the South Island. Enjoy free or heavily discounted access to iconic adventures like white-water rafting on the Shotover and Kawarau Rivers, cruising the breathtaking Milford and Doubtful Sounds, exploring the magical Te Anau Glowworm Caves, indulging in lakeside dining at the historic Walter Peak High Country Far and exploring the magic of Rakiura.

Real people, real places, real experiences. Welcome to Real.

When's the best time to join the Real whānau? Now's good.

We're the conservation business that's enabled by tourism. We're helping the world, one guest at a time, fall in love with conservation. We're inspiring people to leave their places in better conditions than when they found them. We channel a guest-centric approach that fuels our genuine promise to deliver Aotearoa's most unforgettable experiences.

It's our workplace environment that makes careers at RealNZ more exciting than the regular job. Working for Real could mean you're based anywhere between a secluded island, a scenic fiord, and a snow-capped maunga. Our people, places, and workdays are a great and diverse mixture. It keeps us on our toes and adds value and passion to our work.

At RealNZ, we're committed to Equity, Diversity, and Inclusion. Guided by our values of Pono (Keep it real) and He waka eke noa (We're all in this together), we embrace and celebrate the unique perspectives and experiences that make our team stronger. Everyone is welcome here.

Please note that we will be interviewing candidates as they apply, and if the right person is found, we may close the role off to any further applications.

Company RealNZ

Reference # 44134

Closes on 07 Oct 2026 17:00

Location(s) Queenstown