Inpatient Receptionist

North Island - Waikato; Hamilton; On-site; NZD 23,000 - 31,000; Part time

Job summary

Health New Zealand is seeking an experienced part-time Inpatient Receptionist to join the team at Waikato Hospital in Hamilton. You will handle front-desk duties, greet patients, answer calls, and support the medical team in a busy ward environment.

The role requires strong customer service, organisational skills, and the ability to work both autonomously and within a team. 20 hours per week, Monday to Friday 16:00–20:00, at Waikato Hospital.

Qualifications

• Experience as receptionist or front-desk in busy environments.
• Excellent customer service skills.
• Strong time management and organisational abilities.

Responsibilities

• Greet patients and visitors at the reception.
• Answer and direct phone inquiries.
• Liaise with medical team as needed.
• Capture patient flow and data entry.
• Assist patients with completing forms and documents.
• Maintain a clean, calm reception area in a busy environment.

Skills

Autonomous work

Team collaboration

Customer service

Time management

Job description

North Island - Waikato – Hamilton, North Island

• Part-time - 20 hours per week (Mon- Fri 16:00-20:00)

We are seeking an experienced Receptionist to join our Inpatient Receptionist team at Health New Zealand 183 Pembroke Street, Waikato Hospital, Hamilton.

About the Role

As a successful Receptionist, you will be key in offering reception and administrative responsibilities to the team in a very busy environment. The successful applicant must be methodical in approach, highly organised, flexible, and desire to be a supportive team member. They must also have excellent customer service skills.

Day to day you will be welcoming patients and visitors, answering the telephone answering any inquiries, and liaising with the Medical Team. Data capturing of patient flow. Assisting patients with completing necessary forms and documentation. Keeping a clean and calm reception area in a busy environment.

About the Service

Inpatient Receptionist is committed to front desk operations in the wards, responsible for greeting, admitting, discharging, transfer of patient staying within the ward and managing patient records. They ensure the smooth running of the reception area and provide essential support to healthcare staff and our success is driven bythe care of patients and their whanau.

About you

Skills and experience youll need to be considered for the role:

• Ability to work autonomously and within a team environment
• Office skills, previous clerical and hospital experience
• Excellent time management and organisational skills

Our commitment to equity, diversity and inclusion

• We want to see the real you in your application and welcome the real you on board if you come and work with us. Skills are gained across many areas of our life, not just in formal employment. If you can demonstrate the skills listed in the ad, but the experience was gained through whānau life, community or mahi aroha (volunteering) we encourage you to apply and share your story with us in your cover letter.
• We particularly welcome applications from our diverse Māori, Pacific, disabled, and rainbow communities.

Working for Health New Zealand

Health New Zealand | Te Whatu Ora is `the weaving of wellness. We're dedicated to ensuring excellent healthcare for the people of Aotearoa/New Zealand. The Equity Work Programme at Health NZ focuses on helping everyone in the health system think about equity when they do their work. It also promotes the cultural change needed for the whole system to reach equity in health outcomes.

Our people are at the heart of everything we do. Health New Zealand is committed to being a good employer and honouring our equal employment opportunity obligations.

Our commitment to equity, diversity and inclusion

• We want to see the real you in your application and welcome the real you on board if you come and work with us. Skills are gained across many areas of our life, not just in formal employment. If you can demonstrate the skills listed in the ad, but the experience was gained through whānau life, community or mahi aroha (volunteering) we encourage you to apply and share your story with us in your cover letter.
• We particularly welcome applications from our diverse Māori, Pacific, disabled, and rainbow communities.