Hilton Host

Hilton Hotels & Resorts; Taupo; On-site; NZD 48,000 - 64,000; Full time

Benefits offered by this job

Team member discount (Hilton rates)

Discounts on products and services 25–

Learning & Development

Well-being programs (Thrive at Hilton)

Uniform provided with dry cleaning

Job summary

Hilton Lake Taupō on the North Island offers a luxurious guest experience with 113 rooms, a renowned restaurant, and elite services. The Guest Relations role focuses on welcoming guests, delivering personalized service, and building lasting relationships to boost loyalty.

Join a premier hospitality team and contribute to memorable stays, with opportunities for growth, development, and collaboration across departments in a globally respected brand.

Qualifications

• Previous experience in guest relations, front office, concierge, or executive floor service, preferably in a luxury hospitality setting.
• Excellent communication and interpersonal abilities with a guest-centric approach.
• Skilled in handling VIP guests and resolving issues professionally and proactively.
• Familiarity with hotel PMS and luxury service standards.
• Fluent in English; additional languages are a plus.
• Available to work varied shifts, including nights, weekends, and holidays.

Responsibilities

• Guest Interaction & Relationship Building: Welcome guests and serve as their main point of contact throughout their stay.
• Service Excellence: Proactively check in with guests to ensure satisfaction; arrange dining, transport, and room preferences.
• VIP Services: Deliver tailored service to VIPs and high-profile guests.
• Problem Solving: Resolve guest concerns professionally and efficiently; collaborate with departments to fulfill guest needs.
• Cross-Departmental Coordination: Communicate guest preferences to relevant teams for smooth service delivery.
• Guest Feedback & Reporting: Collect and report guest feedback and maintain updated guest profiles.

Skills

Guest relations

Front desk

VIP service

Customer service

English fluency

Tools

PMS system

Job description

Jora New Zealand will close on 16th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Hilton Hotels & Resorts – Taupo, North Island

Set above the stunning Lake Taupō with panoramic views of the volcanic mountains, Hilton Lake Taupō combines historic charm with modern sophistication.

Featuring 113 beautifully appointed rooms and apartments, the hotel offers thermally heated outdoor pools, tennis courts, a fitness centre, and the acclaimed Bistro Lago restaurant.

As a premier venue for conferences, events, and weddings, Hilton Lake Taupō provides elegant spaces, tailored service, and world-class amenities to create unforgettable experiences.

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our hotels team, that’s exactly what you’ll do every time you come to work! You will be the primary point of contact for guests during their stay, ensuring that they receive personalized attention and support. Your role will be key in building relationships with guests, enhancing their stay, and ensuring guest loyalty.

Here’s what you’ll do during a typical day:

Guest Interaction & Relationship Building: Welcome guests and serve as their main point of contact throughout their stay. Handle inquiries, special requests, and provide personalized service.

Service Excellence: Proactively check in with guests to ensure satisfaction. Arrange dining, transport, and room preferences to enhance the guest experience. Maintain a welcoming, polished environment in the lobby. Represent the Hilton brand with elegance, warmth and professionalism, embodying the role of “host”.

VIP Services: Deliver tailored service to VIPs and high-profile guests. Proactively recognize Hilton Honors members

Problem Solving: Resolve guest concerns professionally and efficiently. Collaborate with departments to fulfill guest needs promptly.

Cross-Departmental Coordination: Communicate guest preferences to relevant teams. Ensure smooth service delivery across all touchpoints.

Guest Feedback & Reporting: Collect and report guest feedback to improve service. Maintain updated guest profiles and prepare daily interaction reports.

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

In addition, this role requires the following minimum qualifications:

Previous experience in guest relations, front office, concierge, or executive floor service, preferably in a luxury hospitality setting.

Excellent communication and interpersonal abilities with a guest-centric approach.

Skilled in handling VIP guests and resolving issues professionally and proactively.

Familiarity with hotel PMS and luxury service standards.

Fluent in English; additional languages are a plus.

Available to work varied shifts, including nights, weekends, and holidays.

Positive, proactive, and committed to delivering exceptional guest experiences.

What Is in It for You?

• Team member only discount global Hilton room rates – Go Hilton Travel Program
• Discounts of up to 25-50% on products and services in participating Hilton outlet
• Learning & Development opportunities including online resources on Hilton University and LinkedIn
• Thrive at Hilton supports our team's well-being and performance
• Uniform provided with full dry cleaning

Join an Award-Winning Workplace Culture

At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands,and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.

Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.

Curious about life at Hilton? Explore ourCareers Blogto see why we’re more than a great place to stay—we’re a great place to work.