Housekeeping Coordinator

Hilton Hotels & Resorts; Taupo; On-site; NZD 42,000 - 68,000; Full time

Benefits offered by this job

Team member discount global Hilton Rm-

Staff discounts on Hilton products and

Learning & Development via Hilton Univ

Uniform provided with dry cleaning

Job summary

Hilton Lake Taupō is seeking a proactive Housekeeping Coordinator to support the Housekeeping Department with clerical tasks, records, and ensuring smooth operations. This role emphasizes delivering warm hospitality while coordinating inventory, audits, and staff development to maintain Hilton standards.

The position requires at least 2 years in a housekeeping role within hospitality, strong attention to detail, excellent communication, and the ability to work varied shifts, including nights,

Qualifications

• Minimum 2 years in a housekeeping role within a hospitality environment.
• Strong attention to detail, multitasking ability, and excellent customer service.
• Effective verbal and written communication; able to handle guest inquiries and complaints professionally.
• Works well with other departments and staff members.
• Familiarity with property management systems (PMS) and basic computer applications.
• Able to work under pressure and meet deadlines.
• Available to work varied shifts, including nights, weekends, and holidays.

Responsibilities

• Maintain inventory controls: Ensure accuracy of linen inventory levels and par stock requirements.
• Track inventory status: Monitor daily transactions to maintain up-to-date inventory reports and resolve pricing and control issues.
• Enforce inventory controls: Conduct monthly audits, reconcile accounts, and implement policies to prevent discrepancies.
• Support team performance and development: Assist in supervising and developing team members by providing training, scheduling, performance feedback, and recognition to ensure productivity and growth.
• Support day-to-day operations: Conduct quality inspections of guest rooms to ensure cleanliness, presentation, and compliance with Hilton brand standards.

Skills

Attention to detail

Customer service

Verbal and written communication

Team collaboration

Tools

PMS

Basic computer skills

Job description

Hilton Hotels & Resorts – Taupo, North Island

Set above the stunning Lake Taupō with panoramic views of the volcanic mountains, Hilton Lake Taupō combines historic charm with modern sophistication.

Featuring 113 beautifully appointed rooms and apartments, the hotel offers thermally heated outdoor pools, tennis courts, a fitness centre, and the acclaimed Bistro Lago restaurant.

As a premier venue for conferences, events, and weddings, Hilton Lake Taupō provides elegant spaces, tailored service, and world‑class amenities to create unforgettable experiences.

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! You are responsible for providing administrative support to the Housekeeping Department, handling various clerical tasks, maintaining records, and assisting in ensuring the smooth operation of the department. As a Housekeeping Coordinator, you’re not just supporting efficient housekeeping operations – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Here’s what you’ll do during a typical day:

• Maintain inventory controls: Ensure accuracy of linen inventory levels and par stock requirements
• Track inventory status: Monitor daily transactions to maintain up-to-date inventory reports and resolve pricing and control issues
• Enforce inventory controls: Conduct monthly audits, reconcile accounts, and implement policies to prevent discrepancies
• Support team performance and development: Assist in supervising and developing team members by providing training, scheduling, performance feedback, and recognition to ensure productivity and growth
• Support day-to-day operations: Conduct quality inspections of guest rooms to ensure cleanliness, presentation, and compliance with Hilton brand standards.

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

In addition, this role requires the following minimum qualifications:

• Minimum 2 years in a housekeeping role within a hospitality environment.
• Strong attention to detail, multitasking ability, and excellent customer service.
• Effective verbal and written communication; able to handle guest inquiries and complaints professionally.
• Works well with other departments and staff members.
• Familiarity with property management systems (PMS) and basic computer applications.
• Able to work under pressure and meet deadlines.
• Available to work varied shifts, including nights, weekends, and holidays.

What Is in It for You?

• Team member only discount global Hilton room rates – Go Hilton Travel Program
• Discounts of up to 25-50% on products and services in participating Hilton outlet
• Learning & Development opportunities including online resources on Hilton University and LinkedIn
• Thrive at Hilton supports our team's well-being and performance
• Uniform provided with full dry cleaning

Join an Award-Winning Workplace Culture

At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

Our award‑winning culture has earned us repeated recognition on the world’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands,and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.

Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.

Curious about life at Hilton? Explore our Careers Blogto see why we’re more than a great place to stay—we’re a great place to work.