Operations Manager

Te Whatu Ora - Health New Zealand; Auckland, Wellington, Christchurch; Hybrid; NZD 120,000 - 160,000; Full time

Job summary

Health New Zealand | Te Whatu Ora is seeking an experienced Operations Manager to lead the Land and Property team within the Infrastructure and Investment Group. You will oversee planning, reporting and risk management, and coordinate a team of Property and Office Support Specialists to deliver safe, well-maintained work environments.

You will develop standardised processes, support onboarding/offboarding, deputise for the Head of Land and Property, and contribute to national initiatives across

Qualifications

• At least five years' experience in operations management, including leading diverse teams in fast-paced environments.
• Excellent organisational and time management skills.
• Experience implementing continuous improvement initiatives and standardising operational processes.
• Strong proficiency in office technology and software.
• Sound analytical thinking, attention to detail and a focus on delivering results.
• Understanding of health and safety responsibilities and risk management.
• Strong communication, relationship management and collaboration skills.
• Ability to lead, coach and support a high-performing and inclusive team.
• A tertiary qualification in property or a related field would be advantageous.
• An understanding of leasing, land matters or property management systems would be beneficial.
• Experience working within a Crown entity or public sector environment would be highly regarded.

Responsibilities

• Provide operational leadership and coordination across the Land and Property team within IIG.
• Oversee activities, commitments, planning and follow-up actions with accurate reporting.
• Lead a team of Property and Office Support Specialists to maintain safe, efficient work environments.
• Develop and standardise processes, procedures and templates; establish QA practices.
• Coordinate portfolio reporting including risk and financial reporting; support risk management.
• Support onboarding, offboarding and related people processes; deputise for Head of Land and Property.
• Contribute to national Land and Property initiatives and policy development.

Skills

Operations leadership

Organisational skills

Communication

Analytical thinking

Stakeholder management

People leadership

Health sector knowledge

Education

Property-related degree

Tools

Office software

Property management systems

Lease management systems

Job description

Health New Zealand | Te Whatu Ora is the country's largest employer, delivering universal public healthcare to 5 million New Zealanders.

We provide essential hospital, specialist, and community health services across 80+ locations, from large urban centres to rural towns and remote communities.

Our goal is to improve health outcomes for all New Zealanders by delivering equitable, accessible and innovative care.

About the Role

As Operations Manager, you will provide operational leadership and coordination across the Land and Property team within the Infrastructure and Investment Group (IIG). You will oversee the group's activities, commitments, planning and follow-up actions, ensuring reporting, processes, systems and operational support are consistent, accurate and delivered on time.

Leading a team of Property and Office Support Specialists, you will help provide safe, efficient, well-maintained and fit-for-purpose work environments.

You will help develop and standardise processes, procedures and templates, establish quality assurance practices and ensure information held within operational systems remains accurate and up to date. The role will also coordinate portfolio reporting, including risk and financial reporting, and support effective risk management across the group.

Alongside your operational responsibilities, you will support onboarding, offboarding and associated people processes to create a seamless experience for employees. You will also deputise for the Head of Land and Property as required, providing continuity of leadership and supporting national Land and Property initiatives and policy development.

About the Team/Service/Location

The Infrastructure and Investment Group is focused on delivering high-impact infrastructure investment that supports the transformation of New Zealand's health system.

The Land and Property team supports the effective management of Health New Zealand's property interests and workplace environments. The team works across regional and national functions and collaborates with a broad range of internal teams, property professionals, landlords, tenants, consultants and contractors.

This role offers a flexible location, with Auckland, Wellington or Christchurch preferred

About you

You are an experienced operations leader who can bring structure, consistency and clear oversight to a busy and varied work environment. You are highly organised, able to manage competing priorities and confident coordinating reporting, planning, operational commitments and follow-up actions across a diverse function.

You bring strong attention to detail and an analytical approach, with the ability to identify opportunities for improvement and turn them into practical, standardised processes. You understand the importance of accurate information, effective risk management and reliable systems in supporting sound operational decisions.

As a people leader, you build inclusive, high-performing teams and support others to grow and succeed. You communicate clearly, develop trusted relationships and work collaboratively with stakeholders at all levels. Your approach is accountable, pragmatic and improvement focused, with a strong commitment to safe and effective work environments and better outcomes for the communities Health New Zealand serves.

You will bring:

• At least five years' experience in operations management, including experience leading diverse teams in fast-paced environments.
• Excellent organisational and time management skills, with the ability to prioritise and manage multiple demands.
• Experience implementing continuous improvement initiatives and standardising operational processes.
• Strong proficiency in office technology and software.
• Sound analytical thinking, attention to detail and a focus on delivering results.
• A good understanding of health and safety responsibilities and risk management.
• Strong communication, relationship management and collaboration skills.
• The ability to lead, coach and support a high-performing and inclusive team.
• A tertiary qualification in property or a related field would be advantageous.
• An understanding of leasing, land matters or property management systems would be beneficial.
• Experience working within a Crown entity or public sector environment would be highly regarded.

Working for Health New Zealand

Health New Zealand | Te Whatu Ora is dedicated to ensuring excellent healthcare for the people of New Zealand. We embrace a workforce that is diverse and inclusive so that we are better positioned to understand and serve our community.

Job details

Job Reference:

Job Reference: HNZ/1951001

Location:

New Zealand - All Locations - Work from where you are

Job type:

Job type: Permanent Full time

Expertise:

Non-clinical - Facilities Management/Property Services/Engineering/Trades - Facilities Management/Property Services/Engineering/Trades