Healthcare IT Application Support Specialist

Mogi I/O : OTT/Podcast/Short Video Apps for you; New Zealand; On-site; NZD 70,000 - 90,000; Full time

Job summary

Mogi I/O : OTT/Podcast/Short Video Apps for you in New Zealand seeks an Application Support Analyst to maintain and improve business applications within the Digital Applications & Products team. You will troubleshoot, manage incidents, and support users across clinical, operational and business domains.

You will work with technical teams, vendors and product owners to ensure stability and reliable performance, document resolutions, and contribute to continuous improvement and compliant

Qualifications

• Proven experience in application support, IT support, systems administration, or a related role.
• Knowledge of application troubleshooting, incident management, and problem resolution.
• Experience managing service requests, logging incidents, and escalating technical issues.
• Understanding of application maintenance, system performance, and support procedures.
• Strong analytical, diagnostic, and problem-solving skills.
• Excellent written and verbal communication skills.

Responsibilities

• Provide day-to-day support and administration for business applications.
• Investigate, diagnose, and resolve application incidents and technical issues.
• Log, classify, prioritise, track, and manage incidents and service requests.
• Monitor incident progress, provide updates to users, and escalate complex issues when required.
• Perform routine application maintenance to support system stability and availability.
• Assist with problem investigations, root cause analysis, and preventative measures.
• Collaborate with development teams, vendors, and stakeholders to resolve application issues.
• Support application enhancements and continuous improvement initiatives.
• Maintain accurate documentation of incidents, resolutions, and support procedures.
• Work with clinical, operational, and business users to understand application requirements.
• Ensure compliance with organisational policies, risk management procedures, and relevant regulatory requirements.
• Contribute to collaborative service delivery, equity, and improved healthcare outcomes.

Skills

Application troubleshooting

Incident management

Problem resolution

Service requests

Documentation

Communication

Collaboration

Regulatory awareness

Education

Relevant IT/CS/IS degree

Job description

Mogi I/O : OTT/Podcast/Short Video Apps for you in New Zealand seeks an Application Support Analyst to maintain and improve business applications within the Digital Applications & Products team. You will troubleshoot, manage incidents, and support users across clinical, operational and business domains.

You will work with technical teams, vendors and product owners to ensure stability and reliable performance, document resolutions, and contribute to continuous improvement and compliant