Health Administrator

New Zealand Defence Force; Devonport-Takapuna; On-site; NZD 62,000 - 69,000; Full time

Benefits offered by this job

Life cover

Critical illness protection

Discounted insurances

Free will services

Savings schemes

Defence community benefits

Job summary

New Zealand Defence Force in Devonport, North Island is seeking a Health Administrator to provide effective, efficient support to the Defence Health Centre at Devonport Naval Base in a fast-paced environment.

The role involves coordinating appointments, handling queries, managing referrals, liaising with ACC units, processing accounts, and maintaining medical files, with no option to work remotely. NZDF emphasizes professionalism, teamwork and adaptability in this key health support position.

Qualifications

• At least three years’ administrative experience, ideally within a health setting.
• Front line customer service experience and proven ability to provide exceptional support to all stakeholders.
• Confident, pro-active communication and relationship management skills.
• Excellent organisational and time management skills.
• Experience using medical practice management systems (such as PROFILE/MedTech32) is preferred but not essential.

Responsibilities

• Scheduling appointments.
• Answering patient queries by phone and email.
• Managing referrals to specialist health care providers.
• Liaising with ACC units.
• Processing accounts.
• Maintaining medical files.
• Maintaining communications.
• Providing ongoing coordination and communication between patients and clinical staff is an essential part of this role.

Skills

Administrative experience

Health sector experience

Customer service

Communication skills

Organisational skills

Tools

PROFILE/MedTech32

Job description

Job description

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Location

New Zealand Defence Force – Devonport, North Island

Health Administrators provide effective, efficient, and accurate support to the Defence Health Centre at Devonport Naval Base in a busy and fast-paced environment. Working as part of a friendly, supportive, and social team, they manage a range of administrative tasks, build positive relationships with patients and staff, and quickly adapt to changing priorities to support the delivery of high-quality healthcare services.

Key duties

• Scheduling appointments.
• Answering patient queries by phone and email.
• Managing referrals to specialist health care providers.
• Liaising with ACC units.
• Processing accounts.
• Maintaining medical files.
• Maintaining communications.
• Providing ongoing coordination and communication between patients and clinical staff is an essential part of this role.

Due to the nature of this role, there is no option to work remotely.

Salary

The salary for this role ranges from $62,075 to $68,852, inclusive of a 4% superannuation contribution. Appointments within this range are based on skills and experience.

This is a key role within our team where professionalism, an ability to work under pressure and a positive attitude are welcomed.

Skills and experience

• At least three years’ administrative experience, ideally within a health setting.
• Front line customer service experience and proven ability to provide exceptional support to all stakeholders.
• Confident, pro-active communication and relationship management skills
• Excellent organisational and time management skills
• Experience using medical practice management systems (such as; PROFILE/MedTech32) is preferred but not essential.

Nōu te rourou | What's in it for you

Safeguard your loved ones with a fully funded life cover of up to $300,000 and critical illness protection. Other benefits include discounted additional insurances, free will services and savings schemes for the Defence community. Get expert financial guidance and mortgage broker services. Find all our benefits and more on the Force 4 Families website.

Diversity & inclusion

NZDF champions diversity and inclusivity, valuing every member and fuelling their success. We embrace uniqueness, understanding that diverse teams drive creativity, innovation, and excellence. With an open door to all – irrespective of gender, ethnicity, ability, age, or family dynamics – NZDF offers a flexible, empowering work environment. Join us in shaping a brighter future, where everyone thrives.

Applications close

Applications close on Monday 21 September 2026.

Security clearance & eligibility

Low Level Security Clearance

You must be a New Zealand citizen or you must hold New Zealand Permanent Residence or have a current New Zealand Residency Class Visa.

At minimum, you must hold New Zealand Permanent Residence or have a current New Zealand Residency Class Visa, and you must be a citizen of and have lived in Australia, Canada, United Kingdom, United States of America or New Zealand continuously for the last five (5) years.

You must have a five (5) year background history that can be verified and assessed appropriately by the NZ Security Intelligence Service (NZSIS) to determine if you are suitable for a security clearance at this level.

If you do not meet the minimum criteria, unfortunately, your application will not be accepted. We do welcome your application at a time when you will meet the requirements.

Applicants will be required to undergo a pre-employment drug-screening test prior to any offer of employment being made.