Health Administrator

CGR Services; Auckland; On-site; NZD 62,000 - 69,000; Full time

Benefits offered by this job

Life cover

Critical illness protection

Will services

Discounted insurances

Job summary

New Zealand Defence Force's Defence Health Centre in Devonport Naval Base is seeking Health Administrators to provide efficient support in a busy environment. You will work with patients and clinical staff, handling a range of administrative tasks and coordinating care to ensure high-quality healthcare delivery.

A typical day includes scheduling appointments, answering queries, managing referrals, liaison with ACC, and processing accounts.

Qualifications

• At least three years' administrative experience, ideally within a health setting.
• Front line customer service experience and proven ability to provide exceptional support to all stakeholders.
• Confident, pro-active communication and relationship management skills
• Excellent organisational and time management skills
• Experience using medical practice management systems (such as; PROFILE/MedTech32) is preferred but not essential.

Responsibilities

• Scheduling appointments.
• Answering patient queries by phone and email.
• Managing referrals to specialist health care providers.
• Liaising with ACC units.
• Processing accounts.
• Maintaining medical files.
• Maintaining communications.

Skills

Administrative experience

Customer service

Communication skills

Organisation & time management

Medical practice software

Tools

PROFILE/MedTech32

Job description

Mō te tūnga | About the role

Health Administrators provide effective, efficient, and accurate support to the Defence Health Centre at Devonport Naval Base in a busy and fast-paced environment. Working as part of a friendly, supportive, and social team, they manage a range of administrative tasks, build positive relationships with patients and staff, and quickly adapt to changing priorities to support the delivery of high-quality healthcare services. A typical day in our Health Centre will see you perform a range of duties including:

• Scheduling appointments.
• Answering patient queries by phone and email.
• Managing referrals to specialist health care providers.
• Liaising with ACC units.
• Processing accounts.
• Maintaining medical files.
• Maintaining communications.

Providing ongoing coordination and communication between patients and clinical staff is an essential part of this role. Due to the nature of this role, there is no option to work remotely. The salary for this role ranges from $62,075 to $68,852, inclusive of a 4% superannuation contribution. Appointments within this range are based on skills and experience.

Ngā pūkenga me ngā wheako | Skills and Experience

• At least three years' administrative experience, ideally within a health setting.
• Front line customer service experience and proven ability to provide exceptional support to all stakeholders.
• Confident, pro-active communication and relationship management skills
• Excellent organisational and time management skills
• Experience using medical practice management systems (such as; PROFILE/MedTech32) is preferred but not essential.

Nōu te rourou | What's in it for you

Safeguard your loved ones with a fully funded life cover of up to $300,000 and critical illness protection. Other benefits include discounted additional insurances, free will services and savings schemes for the Defence community. Get expert financial guidance and mortgage broker services. Find all our benefits and more on the Force 4 Families website. NZDF champions diversity and inclusivity, valuing every member and fuelling their success. We embrace uniqueness, understanding that diverse teams drive creativity, innovation, and excellence. With an open door to all – irrespective of gender, ethnicity, ability, age, or family dynamics – NZDF offers a flexible, empowering work environment. Join us in shaping a brighter future, where everyone thrives.