Operations Manager, Security Services

New Zealand Government; Auckland; Hybrid; NZD 77,000 - 94,000; Full time

Benefits offered by this job

Fully funded life cover

Critical illness protection

Discounted insurances

Free will services

Job summary

NZDF in Auckland seeks a Site Supervisor, Security Guard Force at Devonport Naval Base. You’ll lead four team leaders and a 24/7 security operation, develop people, drive change, and uphold high standards even when no one is watching.

You’ll own outcomes at the site and coordinate with Navy and NZDF staff at all levels. Salary around $85,000 inclusive of a 4% superannuation; appointments based on skills and experience.

Qualifications

• Real leadership of a team of 20+ people.
• Proven track record of developing people.
• Experience leading through change.
• Ability to make calls under pressure and explain them afterwards.
• Full Class 1 NZ driver licence.
• Good level of physical fitness.
• Experience in security, defence, emergency services, or related environments.
• Knowledge of NZDF and PSR.
• Public or state sector experience.
• Experience with performance and employment processes.
• Current First Aid certificate or arrangements.

Responsibilities

• Lead the security operation at Devonport Naval Base and a 24/7 roster.
• Develop and back-team leaders and manage change.
• Own what happens at the site, including reporting and improvements.
• Act as security voice in Navy/NZDF discussions at all levels.

Skills

Leadership

Team leadership

Change management

Decision under pressure

Physical fitness

Driver licence

Security experience

Public sector experience

Job description

Mō te tūnga | About the role

You'll lead the security operation at Devonport Naval Base, and you'll do it in the middle of the biggest change the Security Guard Force has been through in years. Leading four team leaders. Developing them, reviewing them, backing them, and having the hard conversation when it's needed. Building the culture. Twenty-four people who know their job. Your task is to lift how they do it, and to make the standard hold when nobody's watching. Taking them through change. New framework, new standards, new assurance testing. Some of it will land well and some of it won't. Leading that is most of this role. Running the operation. A 24/7 roster, leave, sickness, short notice, kept covered without burning your people out. Owning what happens at your site. What occurred, what was done, what gets reported, and what changes as a result. Being the security voice in the room with Navy and NZDF staff at every level, including when the answer they want isn't the answer they get. You can work around the traffic, school hours - flexible start and ends times to suit.

About The team

We can't say enough about our security guards or the contribution they make. They're permanent NZDF staff, not contractors, and many have been here a long time. You'll inherit real institutional knowledge and a team that's used to doing things a certain way. That's the opportunity and the challenge in one sentence.

The salary for this role sits around $85,000 inclusive of a 4% superannuation contribution. Appointments within this range are based on skills and experience.

Please Note: The formal title for this role within NZDF is Site Supervisor, Security Guard Force.

Ngā pūkenga me ngā wheako | Skills and Experience

• Real leadership of a team, around 20 or more people, or a smaller team through something difficult.
• A track record of developing people. Not attending courses about it. Actually doing it, with names you can point to.
• Experience leading through change, including where people were unconvinced.
• The judgement to make a call under pressure and the confidence to explain it afterwards.
• A full Class 1 New Zealand driver licence.
• A reasonable level of physical fitness, you may be required to walk long distances, climb stairs, stand for long periods, and respond physically in an emergency.

• Experience in security, defence, emergency services, corrections or other controlled or compliance related environment.
• Knowledge of NZDF and the National Protective Security Requirements (PSR).
• Public or state sector experience.
• Experience with performance and employment processes.
• A current First Aid certificate - if you don't have one, we'll arrange it.

Nōu te rourou | What's in it for you

• Safeguard your loved ones with a fully funded life cover of up to $300,000 and critical illness protection.
• Other benefits include discounted additional insurances, free will services and savings schemes for the Defence community.
• Find all our benefits and more on the Force 4 Families website.

NZDF champions diversity and inclusivity, valuing every member and fuelling their success. We embrace uniqueness, understanding that diverse teams drive creativity, innovation, and excellence. With an open door to all - irrespective of gender, ethnicity, ability, age, or family dynamics - NZDF offers a flexible, empowering work environment. Join us in shaping a brighter future, where everyone thrives.