Head of Client Services, Debt Help & Financial Empowerment

Christians Against Poverty NZ; Auckland; Hybrid; NZD 140,000 - 180,000; Full time

Benefits offered by this job

Flexible working options

5 weeks annual leave

37.5 hour week

Employee Assistance Programme (EAP)

Job summary

Christians Against Poverty NZ is seeking a Head of Client Services to lead the Client Services teams through a pivotal growth phase as CAP refreshes its Debt Help Service. The role reports to the Services Director and oversees a team of four, guiding strategic direction and day-to-day operations to ensure impact and sustainability.

The successful candidate will bring sector expertise in Building Financial Capability and a passion for enabling transformational change for whānau in Aotearoa, while

Qualifications

• 3+ years proven experience in a similar role.
• Exceptional relationship-building and interpersonal skills.
• Proven experience within the Building Financial Capability sector.
• Familiarity with financial institutions, systems and practices in Aotearoa.
• Strong experience balancing both strategic and operational priorities and requirements.
• Excellent oral, written and interpersonal communication skills.
• Excellent strategic and decision-making abilities, with a proven track record of developing and outworking a strategic initiative.
• Able to identify improvement opportunities in existing processes and initiate projects or improvements to those processes.

Responsibilities

• Lead a team of 20+ and directly manage a team of four, providing strategic oversight, direction & leadership of CAP's Debt Help Service, ensuring impact and long-term sustainability
• Ensure service excellence and effective management of the Client Services Operations
• Develop and maintain key strategic partnerships to enable the effective delivery of Debt Help and strengthen CAP's position in the sector
• Lead the Client Services team to deliver CAP's Vision, values and impact model, while growing in Client Services Competencies
• Provide expert coaching and advice to the Client Service team
• Lead Client Services in continuing to embed CAP’s refreshed Debt Help service and drive continuous improvement of that service

Skills

Relationship-building

Sector experience

Financial capability

Aotearoa finance

Strategic & ops

Communication

Strategic decision-making

Process improvement

Job description

Christians Against Poverty NZ is seeking a Head of Client Services to lead the Client Services teams through a pivotal growth phase as CAP refreshes its Debt Help Service. The role reports to the Services Director and oversees a team of four, guiding strategic direction and day-to-day operations to ensure impact and sustainability.

The successful candidate will bring sector expertise in Building Financial Capability and a passion for enabling transformational change for whānau in Aotearoa, while