Financial Mentor

Christians Against Poverty NZ; Auckland; Hybrid; NZD 60,000 - 80,000; Full time

Benefits offered by this job

EAP

Flexible working

37.5 hour week

5 weeks annual leave

Job summary

Christians Against Poverty NZ seeks a seasoned Financial Mentor to deliver CAP’s Debt Help service to individuals and whānau across Aotearoa. You will guide clients with practical, client-centred support and work alongside coaches to move toward long-term financial stability.

Reporting to the Financial Mentor Manager, you’ll provide solutions in line with CAP frameworks, balancing strategic and operational priorities while growing professionally in a meaningful role that supports communities in

Qualifications

• 2+ years of experience as a Financial Mentor.
• Familiarity with financial institutions, systems and practices in Aotearoa (NZ).
• Familiarity with wellbeing, social work or related sectors and services.
• Exceptional relationship-building and interpersonal skills.
• Strong numeracy and literacy skills as they relate to Financial Mentoring.

Responsibilities

• Support clients throughout their CAP journey.
• Identify client needs and provide tailored support for long-term financial wellbeing.
• Collaborate within CAP’s Team of 3 model (Financial Mentor, Coach, Client).
• Manage a caseload of clients.

Skills

Relationship building

Client support

Collaboration

Numeracy

Learning mindset

Professional development

Education

2+ years as Financial Mentor

Tools

Financial institutions (NZ)

Job description

About the role

Are you a qualified Financial Mentor?

Christians Against Poverty (CAP) is seeking a seasoned Financial Mentor to deliver CAPs Debt Help service to individuals and whānau experiencing money chaos across Aotearoa.

There is never a dull day in this collaborative and rewarding role. You will work alongside coaches and clients to provide practical, client-centred support, helping people navigate financial difficulty and move toward long-term stability and restoration.

Reporting to the Financial Mentor Manager, you will guide the client journey, providing support and solutions in line with Financial Mentoring best practice and CAP frameworks.

In this role, you bring hope and resilience to those facing financial hardship. It is a meaningful opportunity to be part of a dedicated team making a tangible difference in the lives of others every day.

Key areas of responsibility include:

• Support clients throughout their journey with CAP
• Identify client needs and provide tailored support to help achieve long-term financial wellbeing
• Collaborate effectively within CAP’s Team of 3 model (Financial Mentor, Coach, and Client)
• Manage a caseload of clients
• Proactively engage in ongoing professional development, ensuring skills and practice remain aligned with Financial Mentor standards and expectations
• Strong experience balancing both strategic and operational priorities and requirements

About you

You are excited to bring your professionalism, talent and expertise to enable the greatest possible impact for whānau experiencing money chaos in Aotearoa.

You are an experienced Financial Mentor, who challenges yourself and others. You don’t opt to take a path of least resistance. Instead, you leverage your skills and expertise to do what is right for the kaupapa and the people you’re serving.

You are ready to undertake a journey – not only committed to your own professional and person0al transformation, but you are deeply invested in enabling transformation in others.

You’ll also bring relevant experience for the role:

• 2+ years of experience as a Financial Mentor
• Familiarity with financial institutions, systems and practices in Aotearoa
• Familiarity with wellbeing, social work or other relevant sectors and services
• Exceptional relationship-building and interpersonal skills
• Strong skills in working collaboratively to maximise service delivery effectiveness and client experience outcomes
• A strong growth, developmental and learning mindset, and mode of practice
• Proven strong numeracy and literacy skills as they relate to Financial Mentoring

• Strong experience balancing both strategic and operational priorities and requirements
• Excellent oral, written and interpersonal communication skills
• Ability to balance empathy, compassion, professionalism and best practice, and to lead others to do the same

About CAP

Christians Against Poverty (CAP) is a professional and client-centric service provider. We are a not-for-profit organisation with a vision of Ending money chaos in Aotearoa.

CAP provides free practical help and hope to people living in unmanageable debt and hardship. Partnering with over 100 local churches across Aotearoa, CAP releases New Zealanders into lives of fullness and freedom.

Each day we are guided by our three values: mutual thriving; giving our best to people we serve; with Jesus.

Read stories of lives changed at capnz.org/stories.

Some of the benefits of working at CAP:

• You’ll be joining an organisation with recognised expertise in the sector, committed to constant learning and development so we can consistently give our best to people we serve
• Thrive in a flexible environment that puts priority on connection, growth, and ownership of your hauora
• Cultivate and enrich your faith at the same time as your career, in a workplace committed to karakia/prayer, discernment and a ‘with Jesus’ approach
• Work in a Te Tiriti-honouring organisation, drawing on the spirit of mutual flourishing inherent in Te Tiriti of Waitangi
• Tangible benefits include EAP, flexible working options, 37.5 hour working week, at least 5 weeks’ annual leave per year
• Best of all – you will be a part of New Zealanders being released from money chaos, and taking steps towards Jesus

Application Information

Please note that you will be required to disclose any convictions or pending charges in your application, and a Ministry of Justice vetting check, with acceptable results, will be a condition of appointment to this role.

There is no closing date for applying for this role – however the vacancy will close as soon as a suitable candidate is found.