Head of Audio-Visual

Brisent; Christchurch; On-site; NZD 150,000 - 190,000; Full time

Job summary

Legends Global is seeking an experienced Head of Audio-Visual for Te Pae Christchurch Convention Centre to lead strategic and operational AV delivery. You will oversee a high-performance team, manage partners, and drive innovative AV solutions across conferences, exhibitions, and live events in New Zealand.

You will balance hands-on technical leadership with people management, commercial decision-making, and stakeholder engagement, reporting to the Director of Operations.

Qualifications

• Extensive experience in professional audio-visual environments.
• Strong knowledge of converged network-based AV systems.
• Practical experience with Q-SYS and Crestron.
• Proven experience managing AV system upgrades and lifecycle planning.
• Strong troubleshooting, analytical and problem-solving skills.
• Experience working within complex venue environments.
• Proven experience leading technical teams.
• Strong budgeting, pricing, and commercial decision-making.
• Excellent communication and relationship management skills.

Responsibilities

• Lead day-to-day and strategic management of the AV department.
• Manage AV operations across major conferences, exhibitions, and events.
• Drive service excellence and client satisfaction.
• Lead and develop a high-performing AV team.
• Manage AV suppliers and service partners.
• Oversee maintenance, replacement, and procurement of AV assets.
• Lead AV system upgrades and technology enhancements.
• Support venue revenue growth through AV solutions and pricing strategies.
• Ensure compliance with health and safety and industry best practices.
• Contribute to annual planning, budgeting, and continuous improvement.

Skills

Audio-visual leadership

Networked AV systems

Q-SYS

Crestron

Troubleshooting

Budgeting & pricing

Stakeholder management

People leadership

Commercial decision-making

Communication

Education

AV technical qualification

Tools

Momentus

Q-SYS

Crestron

Job description

Job ID: 165199
Department: Audio Visual / Technical Services
Venue: Te Pae Christchurch Convention Centre

LegendsGlobal teams across the world are innate problem solvers and people who thrive on the excitement of developing events that create opportunity and connection. We are meticulous planners, innovative thinkers, relationship specialists and acutely experienced business leaders who love what they do.

AtLegends Global, we love events; it's what we do. It's a part of our DNA and what drives us.

Te Pae Christchurch is New Zealand's premier convention centre, hosting some of the country's largest conferences, exhibitions, business events, and international experiences. We are seeking an experienced and dynamic Head of Audio-Visual to lead the strategic and operational delivery of our audio-visual services and systems.

This is a unique opportunity for an AV professional who enjoys balancing hands-on technical leadership with people management, commercial decision-making, and stakeholder engagement.

About the Role

Reporting to the Director of Operations, you will be responsible for the leadership, performance, and continuous improvement of Te Pae's audio-visual function. You will oversee the delivery of exceptional AV outcomes across a diverse calendar of conferences, exhibitions, meetings, and live events while ensuring our significant AV infrastructure remains innovative, reliable, and fit for purpose.

You will lead a team of AV professionals and manage relationships with outsourced service providers, ensuring the highest standards of service delivery, technical excellence, and client satisfaction.

This role requires someone equally comfortable discussing system architecture and troubleshooting complex technical issues as they are coaching team members, presenting business cases and engaging with clients and stakeholders.

What You'll Be Responsible For

• Leading the day-to-day and strategic management of the AV department.
• Managing AV operations across major conferences, exhibitions, and events.
• Driving service excellence and client satisfaction.
• Leading and developing a high-performing AV team.
• Managing AV suppliers and service partners.
• Overseeing maintenance, replacement, and procurement of AV assets.
• Leading AV system enhancement projects and technology upgrades.
• Supporting venue revenue growth through innovative AV solutions and pricing strategies.
• Ensuring compliance with health and safety requirements and industry best practices.
• Contributing to annual planning, budgeting, and continuous improvement initiatives.

ABOUT YOU

Every day, our people are responsible for delivering extraordinary experiences for every guest who walks through our doors.

You will have shared values and a people-centric mindset and genuinely want to make a difference. That's what makes you stand out from the crowd and why we want to meet with you.

We are looking for an experienced AV leader who combines technical expertise with strong commercial and people leadership skills.

You will bring:

Technical Expertise

• Extensive experience in professional audio-visual environments.
• Strong knowledge of converged network-based AV systems.
• Practical experience with:
• Q-SYS
• Crestron
• Proven experience managing AV system upgrades, installations, and lifecycle planning.
• Strong troubleshooting, analytical and problem-solving skills.
• Experience working within complex operational or venue environments.

Leadership & Management Capability

• Proven experience leading and developing technical teams.
• Strong coaching, mentoring, and performance management skills.
• Demonstrated ability to manage multiple priorities, projects, and stakeholders.
• Experience managing external suppliers and service delivery partners.
• Strong financial acumen, including budgeting, pricing, and commercial decision-making.
• Excellent communication and relationship management skills.

Ideally You Will Also Have

• Experience within convention centres, venues, entertainment, events, or hospitality environments.
• Experience working with event management systems such as Momentus.
• A relevant technical qualification and/or significant leadership experience in an AV management role.

Applicants must be a New Zealand citizen or have permanent residency.

The successful applicant must provide a Criminal History Check.

Applications for this role will close at 5:00 pm on Sunday 25 October.

ABOUT THE VENUE

Te Pae Christchurch Convention Centre has been designed as Otautahi Christchurch's 'gathering place'. A key part of the regeneration of the city, the Government's investment in Te Pae Christchurch is set to act as a catalyst - not only for the growth and development of the city, but as a way of building lasting social, cultural and economic connections between the region and the world.

ABOUT LEGENDS GLOBAL

Legends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services, including feasibility and consulting, owner's rep, sales, partnerships, venue management, hospitality, merchandise, and content and booking. Our white-label approach ensures our partners remain front and centre while we harness the power of our global network - including over 450 venues, 20,000 events, and 165 million guests annually - to enhance their business and guest experience.

In the Asia Pacific & Middle East region, Legends Global is honoured that the worlds most esteemed brands and venues across the sports, entertainment, attractions, conventions and leisure industries trust us to achieve their vision, maximise their business and enhance the experience of fans and guests. Locally we support venues including Coca Cola Arena (Dubai), Brisbane Convention & Exhibition Centre, Qudos Bank Arena (Sydney), ICC Sydney, Te Pae Christchurch Convention Centre (NZ), RAC Arena Perth and Kai Tak Sports Park in Hong Kong.

If you're passionate about forging win-win partnerships, crafting unforgettable guest experiences, and leading innovative venue and event operations, we'd love to meet you.

Grow an exciting career at Legends Global - backed by a supportive, inclusive culture, an unmatched network of resources and benefits, and inspiring team members united in helping each other succeed every step of the way.