Hamilton - Administration Officer

New Zealand Government Joba; Waikato; On-site; NZD 60,000 - 64,000; Full time

Job summary

Ara Poutama Aotearoa's Hamilton hub is seeking a dedicated Administration Officer for a full-time, permanent role. You will support the Community Corrections team, handle reception, liaise with people in care and stakeholders, and prepare documents for court proceedings.

Join a values-led organisation focused on public safety and collaborations. The role requires strong administration, multitasking, and privacy protection in a fast-paced environment.

Qualifications

• Experience in office administration and reception duties.
• Strong communication and customer service skills.
• Ability to work in a fast-paced, collaborative environment.
• Demonstrated integrity and ability to handle sensitive information.

Responsibilities

• Manage reception and phone duties, liaising with clients, families and stakeholders.
• Process files and prepare documents for court.
• Handle purchasing and record management to meet timelines.
• Set up meetings, take minutes, and record actions.
• Provide general administrative support across the site.

Skills

Reception duties

Office administration

Customer service

Communication skills

Team player

Privacy & confidentiality

Microsoft Office

Tools

Microsoft Office Suite

Job description

Full-time, permanent position availableMonday to Friday, 40 hours a weekLocated in Hamilton CentralDo you have the enthusiasm, dedication, and the skills to become an Administration Officer within Ara Poutama Aotearoa, Department of Corrections?This could be just the opportunity you are looking for!We are currently looking for a full-time, permanent Administration Officer, to join our team at our Hamilton Hub.Mo te tunga | About the roleThis is an opportunity to be part of a great organisation where you will support the Community Corrections team. This role will involve communicating directly with people in our care who are serving community sentences and working with our Probation Officers.Other key responsibilities involve a wide range of administrative services including:Reception and phone duties are a key component of this role, this will include liaising with people in our care, their whanau and other stakeholdersLiaising with organisations and services we work withProcessing filesPreparing documents for courtPurchasing materialsRecord management and ensuring correspondence, reports and other documentation meet Department timelines and standardsProvide administration support across our site by setting up meeting invites, taking minutes, and recording actions, communicating with external stakeholders and filingIn this busy role you will enjoy working collaboratively as one team in a challenging and fast paced environment, be able to multitask, remain adaptable, follow and adhere to policies and procedures, and have sound judgement in prioritising tasks and activities to meet deadlines.This is a full-time position, you will be working Monday to Friday, 8:30am to 5pm.Nga pukenga me nga wheako | Skills and experienceThe preferred candidate will be able to demonstrate:Manaaki and respect for all that we deal with on a day-to-day basisGood experience and knowledge of office administrationResilience when dealing with difficult situations in changing environments and a pragmatic approach to problem solvingThe ability to organise effectively, be adaptable, multi-task and meet deadlinesExcellent customer facing and communication skills will be required to participate in Reception and Phone rosters as requiredThe ability to be a strong team player who can work collaboratively across a dynamic team of administrators.The ability to work with a wide range of people, from all walks of life, while maintaining a friendly and non-judgemental attitudeA high level of integrity and the ability to maintain privacy while working with sensitive and personal informationGood knowledge of computer software and database systems including Microsoft Office suite (Word, Outlook, Excel), with the ability to learn new systems quicklyIf you have the skills and experience that we are looking for and can hit the ground running, then we would love to hear from you!You will need a full New Zealand Driver Licence for this role.Applicants must be a New Zealand citizen, New Zealand Resident Permit holder, Australian citizen or an Australian resident who holds a current Australian Resident Return Visa.Utu a-tau | SalaryThe salary range for the job is $60,216- $63,789. Appointment and remuneration will reflect skills and experience relevant to the role.Mo matou | About usJoin Ara Poutama Aotearoa - Department of Corrections, where your work will contribute to improving public safety, reducing re-offending, and address the overrepresentation of Maori in correctional facilities. As a values-led organisation, we use the principles of rangatira (leadership), manaaki (respect), wairua (spirituality), kaitiaki (guardianship), and whanau (relationships) to guide our work and achieve the goals of our Hokai Rangi strategy.We value inclusion and diversity in our workforce, and as a Public Service organisation we are committed to building a workforce that reflects the public we serve. We strive to make our recruitment process fair, and we encourage you to discuss reasonable accommodations with us if required.Tono inaianei | Apply NowTo submit an application and view the position description, click the apply link. All applications must be submitted through our careers site to ensure transparency - applications received via email will not be considered.When applying, submit a tailored CV and a cover letter describing your motivation for joining the department highlighting relevant skills and experience and the alignment to our work.Applications close on: 05/10/2026If you have any questions or want to learn more about a career with us, contact [e-mail], or visit careers.corrections.govt.nz.We are not accepting applications via recruitment agencies for this role. Unsolicited CVs submitted by agencies will not be accepted and no agency fees will apply.