Duty Manager

Travel + Leisure Co.; Auckland; On-site; NZD 55,000 - 85,000; Full time

Benefits offered by this job

Professional development

Discounted stays

Private health insurance

Birthday leave

Job summary

Travel + Leisure Co. is seeking a Duty Manager to support the Front Office Manager in daily operations, guest greeting and registration, and providing information on local attractions. You will help manage guest issues and contribute to a team focused on exceptional service.

Collaborating with Sales & Marketing, you will promote our Vacation Ownership product and lead a team to deliver outstanding guest experiences in Auckland. A flexible roster including evenings and weekends is required.

Qualifications

• Experience in a Front Office supervisory role (team leader, shift supervisor or duty manager).
• Excellent written and verbal communication skills.
• Strong multitasking and time management abilities.
• Proficiency with Opera PMS and Microsoft Office suite.

Responsibilities

• Greet and register owners and guests and provide information on local attractions.
• Assist Front Office Manager with daily operations and guest issue resolution.
• Assist in administration and team development to maintain high service levels.
• Collaborate with Sales & Marketing to promote Travel + Leisure Co. products.

Skills

Front Office supervisory

Communication skills

Multitasking

Time management

Problem solving

Microsoft Office

Presentation

Tools

Opera PMS

MS Office

Job description

We Put the World on Vacation

Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

The Duty Manager will be responsible for supporting the Front Office Manager in the daily operations of the Front Office including greeting and registering owners and guests, providing information to local area attractions, administration, as well as managing any guest issues that may arise. The Duty Manager will also The successful candidate will also be responsible for building, developing, training and leading a team proactively to promote high levels of customer service.

In this unique position you will have the opportunity to work collaboratively with our Sales & Marketing teams to introduce Guests to our Vacation Ownership product, Club Wyndham.

How You’ll Be Rewarded

Build your career with a value driven organisation that promotes continual growth and development for its people. Some of our many benefits on offer include:

• Professional Development Funding
• Discounted Hotel & Resort stays globally
• Subsidised Private Health Insurance (following successful probation completion)
• Birthday leave to celebrate your special day

What You'll Bring

To be considered for this great opportunity it is essential that you have the following skills and attributes:

• Proven experience in a Front Office department at a supervisory level either as a Team Leader, Shift Supervisor or Duty Manager (3 years is desirable)
• Knowledge of hotel property management systems, Opera preferred
• Events experience highly regarded
• Excellent communication skills, written, verbal and active listening
• Detail focused with an organised approach and ability to multitask
• Positive attitude, vibrant and passionate about delivering exceptional customer service and exceeding expectations
• Exceptional time management skills and the ability to work under pressure
• Strong negotiation and problem solving skills
• Proficiency in using a computer and Microsoft Office applications
• Bookkeeping /finance experience is highly regarded
• Immaculate presentation and grooming standards
• Ability to work a flexible roster, including evenings, weekends and school and public holiday periods
• The capability to work in a fast-paced environment both as part of a team and autonomously

Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to [e-mail], including the title and location of the position for which you are applying.