Guest Service Agent

Accor; Christchurch; On-site; NZD 45,000 - 60,000; Full time

Benefits offered by this job

ALL Heartist Membership

Family & Friends Discounts

Accor Live Limitless (ALL) Loyalty

Accor Academy access

Global networking opportunities

Worldwide opportunities

Job summary

Peppers Clearwater Resort, located seven minutes from Christchurch airport, seeks a Guest Service Agent to warmly welcome guests from check-in to check-out. You will be the face of hospitality and deliver memorable experiences for all guests.

Your role includes assisting with reservations, promoting resort amenities, and guiding guests on local attractions while maintaining flexibility for night, weekend and holiday shifts.

Qualifications

• Experience in hotel front desk operations is a valuable asset.
• Ability to communicate with guests and colleagues effectively.
• Strong multi-tasking and organisational skills.
• Willingness to work nights, weekends and public holidays as required.
• Clear written and verbal communication skills.

Responsibilities

• Roll out the red carpet of hospitality from check-in to check-out.
• Communicate with guests and colleagues to ensure cohesive service.
• Promote hotel amenities and services with deep product knowledge.
• Share information on local hotspots and attractions.
• Handle reservations and guest accounts accurately.

Skills

Front desk experience

Customer service

Team collaboration

Multi-tasking

Time management

Communication skills

Job description

Located just seven minutes from Christchurch airport, Peppers Clearwater Resort offers a selection of contemporary and comfortable hotel rooms and one, two and three bedroom suites overlooking the clear, shimmering waters of Lake Kaikainui and the perfectly manicured Clearwater Golf Club. In addition, the resort also provides guests with the opportunity for refined dining in Lume Restaurant that highlights the best in regional produce and wine. On your days off, why not enjoy the great outdoors with opportunities for hiking, cycling and fishing, or visit vibrant Christchurch city to take in some culture and entertainment.

Purpose

As a Guest Service Agent, you will play a pivotal role as the friendly face and warm welcome that sets the tone for our guests’ entire stay. Your responsibilities span from the moment they check in to the time they check out, ensuring that you are at the forefront of delivering exceptional hospitality and creating memorable experiences for our valued guests.

Primary Responsibilities

• Roll out the red carpet of hospitality, ensuring every guest feels like a VIP from check-in to check-out
• Confidant in communicating with guests and colleagues to ensure cohesive collaboration
• Conquer challenges alongside guests, transforming dilemmas into success stories
• Promote hotel amenities and services by having a deep understanding of products and offerings
• Be the local legend, sharing information on neighbourhood hotspots and must-visit gems from your treasure trove of knowledge
• Display proficiency in accurately handling reservations and managing guest accounts

Skills And Experience

• Previous experience in hotel front desk operations is a valuable asset
• Innovative approach to exceeding customer service expectations
• Skilled at collaborating within teams, as well as working independently
• Proven ability to multi task and thrive under pressure, supported by strong organisational and time management skills
• Proficiency in both written and verbal communication
• Available to work a variety of shifts including nights, overnights, weekends, and public holidays as required

Accor Benefits

• ALL Heartist Membership - Take advantage of discounts on accommodation and food & beverage worldwide!
• Family & Friends Discounts - Available on a range of accommodation, services and events for those who mean the most to you
• Accor Live Limitless (ALL) Loyalty Program - Earn status & reward points on your worldwide stays
• Learn Your Way - Support your career development with access to Accor’s industry leading training platforms, Accor Academy and Typsy
• Build Your Network - With more than 300,000 Accor professionals globally sharing the same guest passion, you have the ability to grow your hospitality network worldwide
• Worldwide Opportunities - We are a world leading hotel operator! With over 400 hotels in the Pacific and more than 5,000 across 110 countries, offering limitless opportunities to grow your career

At Accor, we welcome you as you are.

We help you grow and learn, so that work brings purpose to your life.

By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality.

Accor is an inclusive company, building diverse teams across the globe.

Everyone has a story and we want to learn yours.