Guest Service Agent - EN

Accor; Rotorua; On-site; NZD 42,000 - 62,000; Full time

Benefits offered by this job

Discounted Accor rates worldwide

Access to learning Academies

Global career opportunities

Represent Rotorua tourism

Job summary

Accor Rotorua is seeking a friendly Guest Service Agent to welcome a wonderfully diverse mix of guests, check them in and out with ease, and respond to requests before they’re voiced. You’ll deliver service so memorable that guests want to return.

Your day includes upselling Atlas Restaurant and Clarke’s Bar, keeping a tidy station, and maintaining calm, can-do hospitality even when things get busy. Shifts run 7am–3:30pm and 3pm–11:30pm.

Qualifications

• Naturally service-focused personality that makes guests feel welcome.
• Ability to stay cool, calm, and charming during busy times.
• Love for tidy, organized workspaces and efficient stations.
• Clear, respectful communication, assertive without being abrasive.

Responsibilities

• Welcoming a diverse mix of guests each day.
• Checking guests in and out with ease.
• Responding to guest requests promptly.
• Settling accounts at check-out while delivering great service.
• Adding personal touches to create memorable moments.
• Upselling Atlas Restaurant, Clarke’s Bar, and eco-friendly water bottles.
• Shifts from 7am to 3:30pm and 3pm to 11:30pm.

Skills

Service-oriented

Calm under pressure

Organized workspace

Clear communication

Job description

What You’ll Be Doing

• Welcoming a wonderfully diverse mix of guests — every day is different, and that’s the fun of it.
• Checking guests in and out with the ease of a hospitality ninja.
• Responding to guest requests before they’ve even finished asking (okay, not literally — but close).
• Settling accounts at check‑out while delivering service so good they almost don’t want to leave.
• Adding personal touches that turn moments into memories.
• Showing off our hotel’s best features by upselling Atlas Restaurant, Clarke’s Bar, and even our eco‑friendly water bottles like the legend you are.
• Our shifts for Guest Service Agents are 7am to 3.30pm & 3pm to 11.30pm.

What’s In It For You

• A magical little card that unlocks discounted Accor rates worldwide (your future holidays will thank you).
• Access to our learning Academies — because growing your skills is always in style.
• A world of career opportunities, both in your property and across the globe.
• The chance to proudly represent the uniquely unforgettable world of Rotorua tourism.

Qualifications

• A naturally service‑focused personality — the kind that makes guests feel like they’ve just met their new favourite person.
• The ability to stay cool, calm, and charming even when things get a little… hospitality‑hectic.
• A love for tidy, organised workspaces — because a clean station is a happy station (and your future self will thank you).
• Communication skills that are clear, confident, and always respectful — assertive without being abrasive, friendly without being fluffy.