Guest-Focused Operations Agent – Hospitality & F&B

EVT Group; Queenstown; On-site; NZD 30,000 - 39,000; Part time

Benefits offered by this job

Dining & stays discount

Local perks

Free coffee

Seasonal perks

Career growth

People-centric culture

Job summary

LyLo Queenstown, part of EVT, is seeking an Operations Agent to support multiple hotel operations and deliver a memorable guest experience across front desk, F&B and guest services. You’ll handle guest enquiries, check-ins and check-outs, assist with barista service, housekeeping liaison and quick-resolution of maintenance issues, while collaborating across departments in a fast-paced environment.

This role requires a minimum of 25 hours per week.

Qualifications

• Previous hospitality experience, ideally within Front Office or Food & Beverage.
• A genuine passion for delivering great guest experiences.
• Strong communication and interpersonal skills.
• Ability to work across multiple tasks and departments in a fast-paced environment.

Responsibilities

• Deliver friendly, professional service and respond to guest enquiries, requests and concerns.
• Manage guest arrivals and departures, including processing transactions accurately.
• Support Food & Beverage operations, including barista service, hosting, and serving food and drinks.
• Maintain clean, safe and welcoming public and guest areas throughout the hotel.
• Assist with housekeeping and laundry tasks, ensuring service areas are stocked and organised.
• Work collaboratively across departments to support hotel operations and resolve maintenance or operational issues.

Skills

Hospitality experience

Front Office / F&B knowledge

Guest service orientation

Multitasking

Interpersonal skills

Job description

LyLo Queenstown, part of EVT, is seeking an Operations Agent to support multiple hotel operations and deliver a memorable guest experience across front desk, F&B and guest services. You’ll handle guest enquiries, check-ins and check-outs, assist with barista service, housekeeping liaison and quick-resolution of maintenance issues, while collaborating across departments in a fast-paced environment.

This role requires a minimum of 25 hours per week.