Operations Agent – LyLo Queenstown (Minimum 30 hours)

EVT Group; Queenstown; On-site; NZD 30,000 - 39,000; Part time

Benefits offered by this job

Dining & stays discount

Local perks

Free coffee

Seasonal perks

Career growth

People-centric culture

Job summary

LyLo Queenstown, part of EVT, is seeking an Operations Agent to support multiple hotel operations and deliver a memorable guest experience across front desk, F&B and guest services. You’ll handle guest enquiries, check-ins and check-outs, assist with barista service, housekeeping liaison and quick-resolution of maintenance issues, while collaborating across departments in a fast-paced environment.

This role requires a minimum of 25 hours per week.

Qualifications

• Previous hospitality experience, ideally within Front Office or Food & Beverage.
• A genuine passion for delivering great guest experiences.
• Strong communication and interpersonal skills.
• Ability to work across multiple tasks and departments in a fast-paced environment.

Responsibilities

• Deliver friendly, professional service and respond to guest enquiries, requests and concerns.
• Manage guest arrivals and departures, including processing transactions accurately.
• Support Food & Beverage operations, including barista service, hosting, and serving food and drinks.
• Maintain clean, safe and welcoming public and guest areas throughout the hotel.
• Assist with housekeeping and laundry tasks, ensuring service areas are stocked and organised.
• Work collaboratively across departments to support hotel operations and resolve maintenance or operational issues.

Skills

Hospitality experience

Front Office / F&B knowledge

Guest service orientation

Multitasking

Interpersonal skills

Job description

Operations Agent – LyLo Queenstown (Minimum 25 hours)

About EVT

LyLo Queenstown is part of EVT, one of Australasia’s market-leading experience creators offering careers that can take you wherever you want to go across entertainment, ventures, and travel.

In a world of cookie-cutter experiences, here at EVT we believe in changing the game. It’s why we all call ourselves Daymakers — because each day is a chance to add the wow factor for our customers and continually grow in our own careers.

At LyLo, we keep things easy and fun — whether guests want to lie low or live it up. With premium pods, private ensuite rooms, cool communal spaces and a chill vibe, we're redefining travel for social accommodation. Join our crew and be part of a team that’s all about making travel simple, social and seriously memorable.

EVT has an endless range of roles and career paths to explore across:

• 140+ entertainment experiences like Event Cinemas and Moonlight Cinemas
• 150 award-winning restaurants and bars
• 80+ hotels including QT, Rydges, Atura, LyLo, Independent Collection and Thredbo Alpine Resort

Our ventures also include a ~$2.3B property portfolio and hotel management, just to name a few. Once you’re in, there are no limits on where your career could take you.

Key Responsibilities

As an Operations Agent, you’ll support multiple areas of the hotel to ensure smooth daily operations and an exceptional guest experience.

• Deliver friendly, professional service and respond to guest enquiries, requests and concerns.
• Manage guest arrivals and departures, including processing transactions accurately.
• Support Food & Beverage operations, including barista service, hosting, and serving food and drinks.
• Maintain clean, safe and welcoming public and guest areas throughout the hotel.
• Assist with housekeeping and laundry tasks, ensuring service areas are stocked and organised.
• Work collaboratively across departments to support hotel operations and resolve maintenance or operational issues.

What You’ll Bring

• Previous hospitality experience, ideally within Front Office or Food & Beverage.
• A genuine passion for delivering great guest experiences.
• Strong communication and interpersonal skills.
• Ability to work across multiple tasks and departments in a fast-paced environment.
• Positive attitude, reliability and strong attention to detail.
• Physical fitness to support a hands-on operational role.
• Confidence working with guests from diverse cultures and backgrounds.

How You Work

• Daymaker ethos — no one’s too big for the small things.
• Hands-on and non-hierarchical — happy to jump in wherever needed.
• Resilient and solutions-focused — keeps calm and finds answers quickly.
• Growth mindset — open to learning and developing new skills across departments.

Perks from Day One

As part of EVT, you unlock Elevate Perks from your first day. Parity for all levels — no ivory towers.

• 50% off dining and stays across EVT hotels – QT, Rydges, Atura, LyLo and more
• Local tourism and entertainment perks, free barista coffee every shift.
• Seasonal perks at Thredbo
• Rapid career growth across our hotel and entertainment network
• Work with a people-centric team in a fun and down-to-earth environment.