Guest-Focused F&B Attendant | Growth, Training & Staff Discounts

Accor; Rotorua; On-site; NZD 41,000 - 54,000; Full time

Benefits offered by this job

Staff accommodation

Dining discounts

ALL Heartist programme

Job summary

Accor in Rotorua is seeking a diligent Food & Beverage Attendant to deliver memorable dining experiences at our lakeside venues. You will greet guests, take orders, deliver meals, handle payments, and maintain high hygiene standards with a friendly, proactive approach.

Join a supportive team at Novotel Rotorua Lakeside and Ibis Rotorua Lakeside, with rosters across seven days. This role offers on-site work and opportunities for growth within the Accor group.

Qualifications

• A genuine passion for quality, presentation, and delivering outstanding customer service.
• Excellent communication and interpersonal skills, with the confidence to engage positively with guests from diverse backgrounds.
• A strong command of both written and spoken English.
• The physical ability to remain on your feet for extended periods and safely lift or carry light trays and equipment.
• Reliability, punctuality, and a strong work ethic.
• Previous experience in hospitality, food and beverage service, is preferred, but not essential.
• The ability to work both independently and collaboratively as part of a team.
• A friendly, professional attitude and a passion for creating exceptional guest experiences.
• A positive, proactive, and can-do approach to work.
• Strong organisational, communication, and time management skills.
• An understanding of basic food safety and hygiene practices.
• Flexibility to work a rotating roster across seven days, including weekends and public holidays, as required.
• New Zealand citizenship, permanent residency.

Responsibilities

• Greeting guests warmly and professionally as they arrive
• Taking food and beverage orders accurately and efficiently
• Delivering food and drinks to tables in a timely manner
• Clearing tables, resetting and maintaining a clean dining area
• Handling guest queries, requests, and complaints with care
• Processing payments using POS systems and handling cash/card transactions
• Restocking supplies and ensuring stations are stocked and tidy
• Following hygiene, safety, and food handling procedures at all times
• Supporting colleagues and working collaboratively as part of a team
• Setting up and packing down service areas as required
• Communicating any dietary needs or guest concerns to kitchen team
• Completing daily cleaning and closing checklists

Skills

Communication

Customer service

English (written/spoken)

Hospitality experience

Teamwork

Problem solving

Job description

Accor in Rotorua is seeking a diligent Food & Beverage Attendant to deliver memorable dining experiences at our lakeside venues. You will greet guests, take orders, deliver meals, handle payments, and maintain high hygiene standards with a friendly, proactive approach.

Join a supportive team at Novotel Rotorua Lakeside and Ibis Rotorua Lakeside, with rosters across seven days. This role offers on-site work and opportunities for growth within the Accor group.