Food & Beverage Attendant

Accorhotel; Rotorua; On-site; NZD 28,000 - 36,000; Full time

Benefits offered by this job

Staff accommodation

Dine discounts

ALL Heartist programme

Job summary

Novotel Rotorua Lakeside is recruiting a Food & Beverage Attendant to join our team at the Accor family. The role covers breakfast, lunch, dinner, bar and events, delivering warm, attentive service in a vibrant lakeside setting.

You’ll greet guests, take orders, serve meals, handle payments, and keep dining areas pristine while upholding hygiene standards. A friendly, proactive attitude and willingness to work seven days a week are essential.

Qualifications

• Experience in hospitality or food and beverage service preferred.
• Strong English communication and interpersonal skills.
• Flexible to work a rotating roster including weekends and public holidays.

Responsibilities

• Greet guests warmly and professionally as they arrive.
• Take food and beverage orders accurately and efficiently.
• Deliver food and drinks to tables in a timely manner.
• Clear tables and reset dining areas; maintain cleanliness.
• Handle guest queries, requests, and complaints with care.
• Process payments using POS systems and handle cash/card transactions.
• Restock supplies and keep stations tidy.
• Follow hygiene and food safety procedures at all times.
• Support teammates and work collaboratively as a team.
• Set up and pack down service areas as required.
• Communicate dietary needs or guest concerns to the kitchen team.
• Complete daily cleaning and closing checklists.

Skills

Excellent communication

Teamwork

Customer service

English proficiency

Reliability

Time management

Tools

POS systems

Job description

Novotel & Ibis Rotorua Lakeside is looking for aFood & Beverage Attendantto join our team.

Novotel Rotorua Lakeside is a 4-star hotel featuring 199 guest rooms, along with Clarkes Bar and Atlas Restaurant. Our food and beverage outlets offer a popular buffet breakfast and an à la carte dinner service, catering for up to 140 guests in a vibrant lakeside setting.

Ibis Rotorua Lakeside is a 3-star hotel with 145 recently refurbished guest rooms, providing modern comfort and exceptional value for our guests. The hotel offers a buffet breakfast service and a convenient Grab & Go menu, catering to both leisure and business travellers.

Together, our hotels provide outstanding accommodation, dining, and hospitality experiences in the heart of Rotorua.

As a Food & Beverage Attendant, you will have the opportunity to create memorable dining experiences for our guests and make every visit truly special.

Working alongside our Food & Beverage team, you will help deliver exceptional service across breakfast, lunch, dinner, bar, and event operations. Your responsibilities will include:

• Greeting guests warmly and professionally as they arrive
• Taking food and beverage orders accurately and efficiently
• Delivering food and drinks to tables in a timely manner
• Clearing tables, resetting and maintaining a clean dining area
• Handling guest queries, requests, and complaints with care
• Processing payments using POS systems and handling cash/card transactions
• Restocking supplies and ensuring stations are stocked and tidy
• Following hygiene, safety, and food handling procedures at all times
• Supporting colleagues and working collaboratively as part of a team
• Setting up and packing down service areas as required
• Communicating any dietary needs or guest concerns to kitchen team
• Completing daily cleaning and closing checklists

Whilst talent and attitude are our primary requirements, you will also bring:

• A genuine passion for quality, presentation, and delivering outstanding customer service.
• Excellent communication and interpersonal skills, with the confidence to engage positively with guests from diverse backgrounds.
• A strong command of both written and spoken English.
• The physical ability to remain on your feet for extended periods and safely lift or carry light trays and equipment.
• Reliability, punctuality, and a strong work ethic.
• Previous experience in hospitality, food and beverage service, is preferred, but not essential.
• The ability to work both independently and collaboratively as part of a team.
• A friendly, professional attitude and a passion for creating exceptional guest experiences.
• A positive, proactive, and can-do approach to work.
• Strong organisational, communication, and time management skills.
• An understanding of basic food safety and hygiene practices.
• Flexibility to work a rotating roster across seven days, including weekends and public holidays, as required.
• New New Zealand citizenship, permanent residency.

Why Join Us?

At Accor, you'll become part of a global hospitality family with opportunities to learn, grow, and build your career.

As a Heartist®, you'll enjoy:

• A supportive and inclusive team environment.
• Ongoing training and development opportunities.
• Career progression across Accor hotels locally and internationally.
• Staff accommodation and dining discounts through the ALL Heartist programme.
• Access to employee benefits and wellbeing initiatives.

If you enjoy making a difference through the little details and love creating memorable experiences for guests, we'd love to hear from you.