Customer Service Representative

Tekapo Springs; Lake Tekapo; On-site; NZD 42,000 - 52,000; Full time

Benefits offered by this job

access to our pool facilities

aqua drop

ice rink

stargazing

snow tube park

discounted staff meals

free entry to our facilities

Job summary

Tekapo Springs in Lake Tekapo, NZ, is seeking a friendly Customer Service Representative who will greet guests, answer questions and guide visitors to the best experiences. The role is full-time, includes weekends and some evenings, and focuses on delivering memorable, high-quality service that enhances every guest’s Tekapo Springs visit.

You’ll need strong communication, cash handling, and upselling abilities, with a positive, proactive attitude and the ability to work well both in a team and

Qualifications

• Friendly, positive personality.
• Customer service oriented with a proactive mindset.
• Strong written and verbal communication abilities.
• Cash handling experience and ability to upsell.

Responsibilities

• Greet customers and identify needs to guide them to ideal experiences.
• Provide helpful information to enhance guest visits and upsell when appropriate.
• Handle transactions accurately using POS systems.
• Work collaboratively in a team and autonomously as needed.

Skills

Friendly personality

Customer oriented

Proactive mindset

Independent worker

Team player

Cash handling

POS systems

Microsoft Office

Communication skills

Tools

POS systems

Microsoft Office

Job description

Tekapo Springs is seeking an enthusiastic, outgoing, and customer-focused Customer Service Representative to join our team.

This is a permanent full-time position available based on the applicant's availability and suitability.

You will be our customer's first point of contact with the smile, energy and the know how to start their visit off in true Tekapo Springs fashion.

The successful candidate will work full-time, including weekends and occasional evenings. Responsibilities include understanding customer needs and going above and beyond to provide helpful information and the ideal product to enhance their experience.

Key things we are looking for:

Friendly and Positive Personality

• Warm, approachable, and always ready with a smile
• Demonstrates a proactive, "can-do" mindset
• Self-motivated and reliable, able to work independently

Customer Service-Oriented

• Energetic with a consistently positive attitude
• Committed to delivering excellent customer experiences
• Skilled in identifying opportunities to sell and upsell

Technical & Communication Skills

• Proficient in Microsoft Office applications
• Strong written and verbal communication abilities
• Experienced in cash handling and confident using POS systems

Team Player with Independence

• Works collaboratively within a team
• Equally effective when working autonomously

Our small and vibrant village is a popular tourist destination with year-round outdoor activities in a stunning alpine environment. Tekapo Springs offers a wide variety of benefits to our team and immediate family including access to our pool facilities, aqua drop, ice rink, stargazing, snow tube park, discounted staff meals and free entry to our facilities.

Benefits

• access to our pool facilities
• aqua drop
• ice rink
• stargazing
• snow tube park
• discounted staff meals
• free entry to our facilities

Tekapo Springs takes pride in training staff and providing on-going professional development as well as regular social events and outings. We can alsoassist with finding accommodation for you.