Guest Experience Officer – World‑Class Spa & Maori Culture

Belgravia Health and Leisure Group Pty Ltd; Rotorua; Hybrid; NZD 42,000 - 54,000; Full time

Job summary

Belgravia Leisure's Wai Ariki Hot Springs and Spa in Rotorua invites an enthusiastic Guest Experience Officer to deliver exceptional front-of-house service. You will manage reception, bookings and enquiries, support merchandise and food and beverage, and ensure a seamless guest journey in a culturally rich setting.

Day-to-day duties include handling POS and cash with accuracy, working evenings and weekends, and supporting Te Reo Maori greetings and farewells as part of Ngati Whakaue-inspired

Qualifications

• Willingness to work evenings and weekends.
• Pre-employment drug test required.
• NZ Police check required.
• Ability to understand and speak Te Reo Maori.
• Understanding of Ngati Whakaue Culture.
• First Aid certificate preferred.

Responsibilities

• Operate front reception and handle bookings and enquiries.
• Provide outstanding 5-star guest experiences at Wai Ariki.
• Assist with front-of-house merchandise, food and beverage as needed.
• Process point-of-sale transactions and end-of-shift reconciliations.
• Support other front of house areas as required.

Skills

Guest reception

Cash handling

Bookings & enquiries

Front of house operations

Te Reo Maori basics

Job description

Belgravia Leisure's Wai Ariki Hot Springs and Spa in Rotorua invites an enthusiastic Guest Experience Officer to deliver exceptional front-of-house service. You will manage reception, bookings and enquiries, support merchandise and food and beverage, and ensure a seamless guest journey in a culturally rich setting.

Day-to-day duties include handling POS and cash with accuracy, working evenings and weekends, and supporting Te Reo Maori greetings and farewells as part of Ngati Whakaue-inspired