Guest Experience Ambassador – Maori Spa & Wellness

Belgravia Health and Leisure Group Pty Ltd; Rotorua; On-site; NZD 42,000 - 52,000; Full time

Job summary

Belgravia Health and Leisure Group Pty Ltd is seeking a Guest Experience Officer for Wai Ariki Hot Springs and Spa in Rotorua. You will deliver 5-star guest service at the front reception, handle bookings and inquiries, and assist with merchandise sales and food & beverage services as required.

Evening and weekend availability is essential. Applicants should be prepared for a pre-employment drug test and NZ Police check; Te Reo Maori ability is desirable to support Ngati Whakaue culture.

Qualifications

• Evening and weekend availability is essential.
• Pre-employment drug test required.
• NZ Police check required.
• Desirable Te Reo Maori ability.

Responsibilities

• Deliver 5-star guest experiences at Wai Ariki Hot Springs and Spa.
• Manage front reception, bookings and enquiries.
• Support front of house merchandise sales and food & beverage as needed.
• Maintain accurate point of sale and cash handling processes.
• Engage with guests in line with Ngati Whakaue cultural principles.

Skills

Customer service

Front of house

Te Reo Maori

Tools

Point of sale systems

Job description

Belgravia Health and Leisure Group Pty Ltd is seeking a Guest Experience Officer for Wai Ariki Hot Springs and Spa in Rotorua. You will deliver 5-star guest service at the front reception, handle bookings and inquiries, and assist with merchandise sales and food & beverage services as required.

Evening and weekend availability is essential. Applicants should be prepared for a pre-employment drug test and NZ Police check; Te Reo Maori ability is desirable to support Ngati Whakaue culture.