Grower Service Centre Coordinator | Flexible Hybrid Role

Zespri International; Mount Maunganui; Hybrid; NZD 65,000 - 85,000; Full time

Benefits offered by this job

Competitive remuneration package

FlexWELL flexible work ethos; WFH &amp

Extra annual leave day per year (Zespr

Global Life and Permanent Disability

Group Medical Insurance

Office in Mount Maunganui with free on

Free kiwifruit daily

Job summary

Zespri in Mount Maunganui is seeking a Grower Service Centre Coordinator on a fixed-term basis (Jan 2027–May 2028). You will be the primary contact for growers, handling enquiries by phone, email and written channels while building strong industry relationships.

You’ll support annual grower contracts, registrations, and maintain grower data across SAP, Dynamics 365 and other key systems, helping growers access Zespri services.

Qualifications

• Previous experience in customer service, ideally within a contact or call centre environment.
• Strong communication skills and confidence engaging with a range of customers and stakeholders.

Responsibilities

• Be a key point of contact for growers, responding to queries across phone, email and written channels.
• Build strong relationships with growers, post-harvest facilities and industry stakeholders.
• Resolve grower queries efficiently and provide support across Zespri systems and processes.
• Support the administration of annual grower contracts and registration processes.
• Maintain accurate grower information across Dynamics 365, SAP and other key systems.
• Identify grower needs and connect them with the right Zespri services and support.

Skills

Customer service

Communication

Relationship building

Administration

Time management

Tools

Word

Excel

CRM platforms

SAP

SharePoint

Job description

Zespri in Mount Maunganui is seeking a Grower Service Centre Coordinator on a fixed-term basis (Jan 2027–May 2028). You will be the primary contact for growers, handling enquiries by phone, email and written channels while building strong industry relationships.

You’ll support annual grower contracts, registrations, and maintain grower data across SAP, Dynamics 365 and other key systems, helping growers access Zespri services.