Grower Relations & Support Coordinator (Fixed-Term, Remote/Office)

Zespri Group Limited; Mount Maunganui; Hybrid; NZD 55,000 - 75,000; Full time

Benefits offered by this job

FlexWELL flexible work ethos

WFH & office arrangement

Additional paid annual leave day (Zesぷ

Life and disability insurance

Group medical insurance

Job summary

Zespri is seeking a Grower Service Centre Coordinator on a fixed-term basis (January 2027 – May 2028) in Mount Maunganui. You’ll act as a primary contact for growers, handling queries via phone, email and written channels, and you’ll support contracts, data management and system processes across Dynamics 365, SAP and more.

You will build strong relationships with growers and industry stakeholders, support various Grower Relations projects and maintain accurate records, enabling smooth operations

Qualifications

• Previous experience in customer service, ideally within a contact or call centre environment.
• Strong communication skills and confidence engaging with a range of customers and stakeholders.
• Excellent relationship-building skills and a strong customer-first mindset.
• Strong administration, organisation and time-management skills.
• Confidence using systems such as Word, Excel, CRM platforms, SAP and SharePoint.
• Strong attention to detail, documentation and logical problem-solving skills.
• Comfortable working in a fast-paced environment and managing multiple priorities during busy periods.

Responsibilities

• Be a key point of contact for growers, responding to queries across phone, email and written channels.
• Build strong relationships with growers, post-harvest facilities and industry stakeholders.
• Resolve grower queries efficiently and provide support across Zespri systems and processes.
• Assist with administration of annual grower contracts and registration processes.
• Maintain accurate grower information across Dynamics 365, SAP and other key systems.
• Identify grower needs and connect them with the right Zespri services and support.
• Support wider Grower Relations projects, administration and grower engagement initiatives.

Skills

Customer service

Communication

Relationship-building

Administration

Time management

Attention to detail

Problem-solving

Multi-tasking

Tools

Word

Excel

CRM platforms

SAP

SharePoint

Job description

Zespri is seeking a Grower Service Centre Coordinator on a fixed-term basis (January 2027 – May 2028) in Mount Maunganui. You’ll act as a primary contact for growers, handling queries via phone, email and written channels, and you’ll support contracts, data management and system processes across Dynamics 365, SAP and more.

You will build strong relationships with growers and industry stakeholders, support various Grower Relations projects and maintain accurate records, enabling smooth operations