Grower Service Centre Coordinator

Zespri Group Limited; Mount Maunganui; Híbrido; NZD 55.000 - 75.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

FlexWELL flexible work ethos

WFH & office arrangement

Additional paid annual leave day (Zesぷ

Life and disability insurance

Group medical insurance

Descripción de la vacante

Zespri is seeking a Grower Service Centre Coordinator on a fixed-term basis (January 2027 – May 2028) in Mount Maunganui. You’ll act as a primary contact for growers, handling queries via phone, email and written channels, and you’ll support contracts, data management and system processes across Dynamics 365, SAP and more.

You will build strong relationships with growers and industry stakeholders, support various Grower Relations projects and maintain accurate records, enabling smooth operations

Formación

• Previous experience in customer service, ideally within a contact or call centre environment.
• Strong communication skills and confidence engaging with a range of customers and stakeholders.
• Excellent relationship-building skills and a strong customer-first mindset.
• Strong administration, organisation and time-management skills.
• Confidence using systems such as Word, Excel, CRM platforms, SAP and SharePoint.
• Strong attention to detail, documentation and logical problem-solving skills.
• Comfortable working in a fast-paced environment and managing multiple priorities during busy periods.

Responsabilidades

• Be a key point of contact for growers, responding to queries across phone, email and written channels.
• Build strong relationships with growers, post-harvest facilities and industry stakeholders.
• Resolve grower queries efficiently and provide support across Zespri systems and processes.
• Assist with administration of annual grower contracts and registration processes.
• Maintain accurate grower information across Dynamics 365, SAP and other key systems.
• Identify grower needs and connect them with the right Zespri services and support.
• Support wider Grower Relations projects, administration and grower engagement initiatives.

Conocimientos

Customer service

Communication

Relationship-building

Administration

Time management

Attention to detail

Problem-solving

Multi-tasking

Herramientas

Word

Excel

CRM platforms

SAP

SharePoint

Descripción del empleo

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Zespri is more than simply the world’s single-largest marketer of kiwifruit. We like to think of ourselves as fruit on a mission and as rebels with a cause: to help people, communities and the environment around the world thrive through the goodness of kiwifruit. We are proudly the world’s largest marketer of kiwifruit, selling kiwifruit in more than 50 countries. We work with around 2,800 New Zealand and 1,500 international growers and post-harvest companies to source the best-quality Zespri Kiwifruit which we supply through our distribution partners to wholesale and retail customers. We are one of New Zealand’s best-known international brands, dedicated to creating sustainable long-term value for growers.

He aha te mahi? What’s the role?

The Grower Service Centre Coordinator role is a fixed-term position (January 2027 - May 2028) within our Grower Relations team - Grower and Industry Engagement, reporting directly to the Grower Service Centre Lead. You will be responsible for:

• Being a key point of contact for growers, responding to queries across phone, email and written channels.
• Building strong relationships with growers, post-harvest facilities and industry stakeholders.
• Resolving grower queries efficiently and providing support across Zespri systems and processes.
• Supporting the administration of annual grower contracts and registration processes.
• Maintaining accurate grower information across Dynamics 365, SAP and other key systems.
• Identifying grower needs and connecting them with the right Zespri services and support.
• Supporting wider Grower Relations projects, administration and grower engagement initiatives.

Ko wai koe? Who are you?

With a strong customer service background and a genuine passion for helping people, you will meet the following selection criteria:

• Previous experience in customer service, ideally within a contact or call centre environment.
• Strong communication skills and confidence engaging with a range of customers and stakeholders.
• Excellent relationship-building skills and a strong customer-first mindset.
• Strong administration, organisation and time-management skills.
• Confidence using systems such as Word, Excel, CRM platforms, SAP and SharePoint.
• Strong attention to detail, documentation and logical problem-solving skills.
• Comfortable working in a fast-paced environment and managing multiple priorities during busy periods.

Our people are what makes our culture so irresistible and uniquely Zespri. We are a passionate and mighty team of 850+ employees in 23 different locations globally. Working at Zespri is an opportunity to join a fast-paced, culture-driven environment unlike any other. We want people who share our values of making it happen, creating real connections, and leaving a legacy. Join us in shaping our future and be part of a truly unique organisation.

• Competitive overall remuneration package.
• FlexWELL flexible work ethos; WFH & the office.
• Additional paid annual leave day per year (Zespri Day).
• Global Life and Permanent Disability Insurance.
• Group Medical Insurance benefits.
• Convenient Mount Maunganui office location, with free onsite parking.
• Your daily dose of Vitamin C with free kiwifruit!

Applications close Wednesday 25 November 2026.

At Zespri, we understand the importance of diverse perspectives and experiences, and a fair hiring process is the first step to getting there. We want to attract a diverse range of people and encourage everyone from all backgrounds and walks of life to apply. Please let us know if you need any assistance or reasonable adjustments to take part in the recruitment and selection process by reaching out to our Talent Acquisition team via email at [e-mail].

Agency

Zespri will not accept applications or contact from any temporary staffing agency, placement service or professional recruiter for this vacancy (“Agency”).

Where Zespri requires the support of an agency to fulfil a vacancy, we will proactively seek this support from our network of Agencies. We respectfully ask that you do not contact Zespri or any of its affiliates/employees regarding vacancies, and reserve the right not to reply.

Zespri will not be responsible for, and will not pay, any fees, commissions or other payments related to such unsolicited resumes.