Ground Operations Supervisor

Placements24; Queenstown; On-site; NZD 90,000 - 120,000; Full time

Job summary

Placements24 is seeking a Ground Operations Supervisor to oversee ground handling at the Queenstown airport. The role involves managing aircraft servicing, baggage, ramp activities, and coordinating with airlines, ATC, and other stakeholders.

You will lead a team, ensure safety, and drive on-time performance in a dynamic aviation environment. The successful candidate will have proven airport ground handling or aviation operations management experience, at least 3 years in supervisory roles, and

Qualifications

• Proven experience in airport ground handling, ramp operations, or aviation operations management.
• Minimum of 3 years of supervisory or leadership experience.
• Strong knowledge of aircraft ground handling procedures, safety protocols, and regulatory requirements.
• Excellent leadership, communication, and interpersonal skills.
• Ability to work effectively under pressure and manage multiple priorities.
• Strong problem-solving and decision-making capabilities.
• Proficiency in using operational management software and tools.
• Valid driver's license and ability to obtain airport security clearance.
• Flexible to work varying shifts, including nights, weekends, and public holidays.
• Physical ability to perform tasks in various weather conditions and on the airport ramp.

Responsibilities

• Supervise and coordinate daily ground handling operations, including aircraft servicing, baggage, and ramp activities.
• Lead, train, and motivate a team of ground operations staff.
• Ensure adherence to all safety regulations, procedures, and standards for ground operations.
• Liaise with airline representatives, air traffic control, and other airport stakeholders.
• Manage resource allocation, including equipment, personnel, and scheduling.
• Monitor operational performance and implement measures to improve efficiency and punctuality.
• Respond to and resolve operational issues and emergencies promptly.
• Maintain accurate records of ground handling activities and operational data.
• Ensure compliance with service level agreements with airline clients.
• Conduct regular safety briefings and toolbox talks with the ground handling team.

Skills

Leadership

Operations management

Safety compliance

Communication

Problem solving

Job description

About the Role

Our client, a dynamic airport services provider, is seeking an energetic and experienced Ground Operations Supervisor to oversee operations at the Queenstown, Eastern Cape airport. This hands-on role is essential for ensuring the safe, efficient, and timely handling of all aircraft on the ground, including passenger services, baggage handling, ramp operations, and cargo loading. The successful candidate will lead a team of ground staff, manage resources effectively, and ensure compliance with all airport and airline regulations. You will be the key point of contact for airlines operating at the airport, coordinating services and resolving any operational issues that arise. This position requires strong leadership skills, excellent problem-solving abilities, and a deep understanding of ground handling procedures. We are looking for an individual with a proven track record in operations management, preferably within an airport or aviation environment. Your dedication to safety and operational excellence will be critical to the success of this role. The position demands a proactive approach to managing daily operations and ensuring high levels of customer satisfaction.

Key Responsibilities

• Supervise and coordinate daily ground handling operations, including aircraft servicing, baggage, and ramp activities.
• Lead, train, and motivate a team of ground operations staff.
• Ensure adherence to all safety regulations, procedures, and standards for ground operations.
• Liaise with airline representatives, air traffic control, and other airport stakeholders.
• Manage resource allocation, including equipment, personnel, and scheduling.
• Monitor operational performance and implement measures to improve efficiency and punctuality.
• Respond to and resolve operational issues and emergencies promptly.
• Maintain accurate records of ground handling activities and operational data.
• Ensure compliance with service level agreements with airline clients.
• Conduct regular safety briefings and toolbox talks with the ground handling team.

Requirements

• Proven experience in airport ground handling, ramp operations, or aviation operations management.
• Minimum of 3 years of supervisory or leadership experience.
• Strong knowledge of aircraft ground handling procedures, safety protocols, and regulatory requirements.
• Excellent leadership, communication, and interpersonal skills.
• Ability to work effectively under pressure and manage multiple priorities.
• Strong problem-solving and decision-making capabilities.
• Proficiency in using operational management software and tools.
• Valid driver's license and ability to obtain airport security clearance.
• Flexible to work varying shifts, including nights, weekends, and public holidays.
• Physical ability to perform tasks in various weather conditions and on the airport ramp.

Benefits

Our client offers a competitive salary package with opportunities for advancement within the company. Benefits include medical aid contributions, a provident fund, and paid annual leave. The role is based at the Queenstown, Eastern Cape airport, providing a stable and essential service to the region. You will be part of a dedicated team focused on operational excellence in a dynamic aviation environment. This role offers hands-on experience and significant responsibility in managing critical airport operations.