Ground Operations Manager - Regional Airport

Placements24; Queenstown; Hybrid; NZD 90.000 - 120.000; Vollzeit

Benefits dieser Stelle

Competitive salary

Performance-based bonuses

Medical aid

Retirement fund

Training opportunities

Hybrid work model

Paid annual leave

Paid sick leave

Zusammenfassung

Placements24 is seeking an experienced Ground Operations Manager to oversee all ground handling activities at a regional airport in Queenstown, NZ. The role blends on-site leadership with remote administrative duties and strategic planning to ensure safe, efficient aircraft turnarounds and service quality.

You will manage a ground crew, coordinate with airline reps, ATC, and airport stakeholders, and drive safety compliance and performance reporting.

Qualifikationen

• Minimum of 5 years of experience in airport ground operations or airline ramp management.
• Proven leadership and team management experience.
• Thorough understanding of airport safety procedures, regulations (SACAA), and ground handling best practices.
• Excellent communication, interpersonal, and problem-solving skills.
• Ability to work under pressure and make sound decisions in a dynamic environment.
• Proficiency in using scheduling, reporting and communication software (MS Office Suite).
• Valid driver's license.
• Flexibility to work irregular hours, including weekends and public holidays, and manage tasks remotely when appropriate.
• Must be based in or willing to relocate to the Queenstown area.
• Strong organizational skills and attention to detail.

Aufgaben

• Manage and supervise all ground handling operations, including baggage handling, aircraft marshalling, and passenger services.
• Ensure compliance with safety regulations, company policies, and airline procedures.
• Develop and implement operational plans and schedules to meet airline requirements and airport efficiency goals.
• Lead, train, and motivate a team of ground operations staff.
• Monitor aircraft turnaround times and take corrective actions to minimize delays.
• Liaise with flight crews, airline representatives, and airport authorities on operational matters.
• Manage equipment maintenance and ensure availability of necessary ground support equipment (GSE).
• Oversee safety training programs for ground crew and conduct regular safety audits.
• Handle incident investigations and implement preventive measures.
• Prepare operational reports and analyze performance data, potentially using remote tools.

Kenntnisse

Leadership

Team management

Communication

Problem solving

Scheduling

MS Office

Tools

MS Office Suite

Jobbeschreibung

About the Role

Our client, a vital aviation services provider at a key regional airport, is seeking an experienced and organized Ground Operations Manager to oversee all ground handling activities in Queenstown, Eastern Cape. This is a hybrid role, balancing essential on-site leadership and operational management with remote administrative duties and strategic planning. You will be responsible for ensuring the safe, efficient, and timely turnaround of all aircraft, managing a team of ground crew, and coordinating with airline representatives, air traffic control, and other airport stakeholders. The ideal candidate possesses strong leadership qualities, excellent problem-solving skills, and a comprehensive understanding of airport operations and safety protocols. This role requires a hands‑on approach and the ability to manage operations during varying conditions. You will play a crucial role in maintaining the operational integrity and customer service standards of the airport. We are looking for a dedicated professional who can lead by example and contribute to a culture of safety and efficiency.

Key Responsibilities

• Manage and supervise all ground handling operations, including baggage handling, aircraft marshalling, and passenger services.
• Ensure compliance with all safety regulations, company policies, and airline specific procedures.
• Develop and implement operational plans and schedules to meet airline requirements and airport efficiency goals.
• Lead, train, and motivate a team of ground operations staff.
• Monitor aircraft turnaround times and take corrective actions to minimize delays.
• Liaise with flight crews, airline representatives, and airport authorities on operational matters.
• Manage equipment maintenance and ensure availability of necessary ground support equipment (GSE).
• Oversee safety training programs for ground crew and conduct regular safety audits.
• Handle incident investigations and implement preventive measures.
• Prepare operational reports and analyze performance data, potentially using remote tools.

Requirements

• Minimum of 5 years of experience in airport ground operations or airline ramp management.
• Proven leadership and team management experience.
• Thorough understanding of airport safety procedures, regulations (SACAA), and ground handling best practices.
• Excellent communication, interpersonal, and problem-solving skills.
• Ability to work under pressure and make sound decisions in a dynamic environment.
• Proficiency in using relevant software for scheduling, reporting, and communication (e.g., MS Office Suite).
• Valid driver's license.
• Flexibility to work irregular hours, including weekends and public holidays, and manage tasks remotely when appropriate.
• Must be based in or willing to relocate to the Queenstown area.
• Strong organizational skills and attention to detail.

Benefits

• Our client offers a competitive salary, performance-based bonuses, and comprehensive benefits including medical aid and a retirement fund.
• You will receive ongoing training and development opportunities to enhance your skills in airport management and operations.
• The hybrid work model provides a dynamic balance between operational presence and administrative flexibility.
• Join a critical service provider in the aviation sector with opportunities for career progression.
• Paid annual leave and sick leave are provided.
• Our client is dedicated to fostering a safe, professional, and efficient work environment for all employees, contributing significantly to the connectivity of the Eastern Cape region.