Graduate Technical Analyst - AI, Cloud & API Solutions

ICM Asia Pacific; Auckland; On-site; NZD 55,000 - 75,000; Full time

Job summary

Adaptiv in New Zealand is seeking a Technical Analyst - Graduate Developer to join our team across Auckland and Christchurch. You will support clients, diagnose and resolve technical issues, and contribute to the development and maintenance of client systems under the guidance of experienced Developers and Consultants.

This role offers exposure to API-led and event-driven projects, with training in Microsoft Azure, MuleSoft, Boomi, and related technologies, and opportunities for certification

Qualifications

• Related tertiary degree or at least 2 years relevant help desk experience.
• Formal training in programming fundamentals preferred.
• Experience in a support environment and knowledge of service delivery methodologies.

Responsibilities

• Provide technical support to clients by diagnosing and resolving issues, escalating when necessary, and maintaining a high level of responsiveness in a dynamic environment.
• Collaborate with internal teams and clients to ensure timely resolution of issues and effective communication throughout project lifecycles.
• Support multiple projects simultaneously, managing priorities and contributing to the development and ongoing maintenance of client solutions.
• Assist with onboarding new clients to Adaptiv platforms and support the technical implementation of the clients’ integrations.
• Conduct technical analysis to identify opportunities for process improvement and apply industry best practices across all work.
• Promote best practice standards within the team, including educating colleagues and stakeholders where appropriate.
• Evaluate proposed changes to databases and products, ensuring thorough testing and validation in collaboration with team members.
• Participate in the on‑call support roster as required.

Skills

Programming fundamentals

Support experience

Service delivery methodologies

Education

Related tertiary degree

Tools

MuleSoft

Boomi

Azure

Job description

Adaptiv in New Zealand is seeking a Technical Analyst - Graduate Developer to join our team across Auckland and Christchurch. You will support clients, diagnose and resolve technical issues, and contribute to the development and maintenance of client systems under the guidance of experienced Developers and Consultants.

This role offers exposure to API-led and event-driven projects, with training in Microsoft Azure, MuleSoft, Boomi, and related technologies, and opportunities for certification