Expression Of Interest: Adaptiv Graduate Programme

ICM Asia Pacific Limited; New Zealand; Remote; NZD 55,000 - 75,000; Full time

Job summary

Adaptiv in New Zealand is seeking a Technical Analyst - Graduate Developer to provide client support, diagnose issues, and resolve problems. You will work with experienced Developers and Consultants across diverse industries to maintain high-quality solutions.

This role supports onboarding, implementation of BizTalk, and ongoing maintenance, with opportunities for certification and career growth in a collaborative, growth-focused environment.

Qualifications

• A related tertiary degree or at least 2 years relevant help desk experience is required.
• Formal training in programming fundamentals (e.g. language semantics, patterns) preferred.
• Experience in a support environment and knowledge of service delivery methodologies.

Responsibilities

• Provide technical support to clients by diagnosing and resolving issues, escalating when necessary, and maintaining responsiveness in a dynamic environment.
• Collaborate with internal teams and clients to ensure timely resolution of issues and effective communication throughout project lifecycles.
• Support multiple projects simultaneously, managing priorities and contributing to development and maintenance of client solutions.
• Assist with onboarding new clients to Adaptiv platforms and support the technical implementation of BizTalk solutions.
• Conduct technical analysis to identify opportunities for process improvement and apply industry best practices across all work.
• Promote best practice standards within the team and educate colleagues and stakeholders where appropriate.
• Evaluate proposed changes to databases and products, ensuring testing and validation with team members.
• Participate in the on-call support roster as required.

Job description

About Us

Adaptiv is a true Kiwi success story! Recognised for our commitment to premium client delivery, we provide world-class integration, AI consulting and development service, along with data and analytics. We have a wealth of development and integration experience in moving clients from around the world onto cloud platforms.

Our integration work focuses on the exciting challenge of designing innovative API-led and event driven solutions. Leveraging the latest technologies, such as Databricks, MuleSoft, Boomi, Azure, and Solace, we develop services that unlock access to existing data within legacy business systems in new and ingenious ways.

These solutions enable organizations to drive major process efficiencies, engineer new operational workflows, and extract deeper insights from their data. Ultimately, this empowers businesses to operate more effectively and engage with their customers in modern, cutting-edge ways. Our services also include cloud consultancy, round the clock middleware support, integration development, application lifecycle management, load and performance testing and customised integration training.

About the Role

The position of Technical Analyst - Graduate Developer will be responsible for providing support, diagnosing and resolving technical problems and issues.

In this role, you have the opportunity to work with multiple clients across various industries whilst being supported by a team of highly experienced Developers and Consultants. You will also assist in the development and maintenance of client systems, contributing to the delivery of high-quality technical solutions. This will also require the application of various tools and methodologies to sustain high-quality support analysis within a dynamic and continuously changing environment.

Adaptiv are committed to providing continuous career development and growth, offering opportunities to complete further certification and training including Microsoft Certified Professional, Microsoft Azure, MuleSoft, Boomi etc.

At Adaptiv, no two days are the same. While we deliver complex solutions to a range of high-profile clients, we also value balance-knowing when to switch off and enjoy ourselves. With a strong company culture, genuine opportunities for growth and progression, and zero office politics, this is the kind of opportunity that doesn't come around often.

What You'll Be Doing

• Provide technical support to clients by diagnosing and resolving issues, escalating when necessary, and maintaining a high level of responsiveness in a dynamic environment.
• Collaborate with internal teams and clients to ensure timely resolution of issues and effective communication throughout project lifecycles.
• Support multiple projects simultaneously, managing priorities and contributing to the development and ongoing maintenance of client solutions.
• Assist with onboarding new clients to Adaptiv platforms and support the technical implementation of BizTalk solutions.
• Conduct technical analysis to identify opportunities for process improvement and apply industry best practices across all work.
• Promote best practice standards within the team, including educating colleagues and stakeholders where appropriate.
• Evaluate proposed changes to databases and products, ensuring thorough testing and validation in collaboration with team members.
• Participate in the on-call support roster as required.

Qualifications & Experience

• A related tertiary degree or at least 2 years relevant help desk experience is required.
• Formal training in programming fundamentals (e.g. language semantics, best practice, patterns) would be preferred.
• Experience in a support environment and knowledge of service delivery methodologies.

Technical Requirements

Demonstrate experience in or an understanding of:

• Microsoft Windows Server based products including Windows Server 2012, 2016, IIS, MSMQ
• Microsoft Cloud Services - Azure and Logic Apps
• Microsoft SQL Server and BizTalk Server administration knowledge/experience preferred
• EDI (Electronic Data Interchange)
• XML and some XSLT
• HTTP protocol
• MuleSoft
• Boomi

Personal Competencies and Attributes

• Strong communication skills both verbal and written.
• Strong relationship building and interpersonal skills – demonstrates confidence, collaboration, builds rapport, and works well with all levels of the business.
• A strong eye for detail and excellent accuracy.
• Self-managing with a highly motivated and results driven approach.
• Sense of urgency, can-do and proactive attitude.
• Demonstrates resilience.
• Highly organised with the ability to prioritise and manage one’s time to juggle multiple tasks and deadlines.
• Innovative - thinks outside the box and demonstrates a sound problem-solving mindset and analytical skills.
• Continuous improvement mindset.
• Flexible and adaptable.
• Total and complete professionalism.
• Total integrity, trustworthiness and dependability.
• Sense of humour.