Graduate Technical Analyst: API-Driven Integration & Cloud

ICM Asia Pacific Limited; New Zealand; Remote; NZD 55,000 - 75,000; Full time

Job summary

Adaptiv in New Zealand is seeking a Technical Analyst - Graduate Developer to provide client support, diagnose issues, and resolve problems. You will work with experienced Developers and Consultants across diverse industries to maintain high-quality solutions.

This role supports onboarding, implementation of BizTalk, and ongoing maintenance, with opportunities for certification and career growth in a collaborative, growth-focused environment.

Qualifications

• A related tertiary degree or at least 2 years relevant help desk experience is required.
• Formal training in programming fundamentals (e.g. language semantics, patterns) preferred.
• Experience in a support environment and knowledge of service delivery methodologies.

Responsibilities

• Provide technical support to clients by diagnosing and resolving issues, escalating when necessary, and maintaining responsiveness in a dynamic environment.
• Collaborate with internal teams and clients to ensure timely resolution of issues and effective communication throughout project lifecycles.
• Support multiple projects simultaneously, managing priorities and contributing to development and maintenance of client solutions.
• Assist with onboarding new clients to Adaptiv platforms and support the technical implementation of BizTalk solutions.
• Conduct technical analysis to identify opportunities for process improvement and apply industry best practices across all work.
• Promote best practice standards within the team and educate colleagues and stakeholders where appropriate.
• Evaluate proposed changes to databases and products, ensuring testing and validation with team members.
• Participate in the on-call support roster as required.

Job description

Adaptiv in New Zealand is seeking a Technical Analyst - Graduate Developer to provide client support, diagnose issues, and resolve problems. You will work with experienced Developers and Consultants across diverse industries to maintain high-quality solutions.

This role supports onboarding, implementation of BizTalk, and ongoing maintenance, with opportunities for certification and career growth in a collaborative, growth-focused environment.