Graduate Data Centre Account Coordinator - Customer Ops

Datacom; Auckland; On-site; NZD 50,000 - 60,000; Full time

Benefits offered by this job

Parental leave

Employee assistance

Learning & development

Discounts

Meaningful work

Job summary

Datacom is seeking a motivated graduate to join its Data Centre team as an Account Coordinator. You will support customers throughout their journey, coordinating requests, onboarding/offboarding, and portal administration while collaborating with teams across Operations, Sales, and Service Delivery.

You don’t need previous data centre experience; we value curiosity, strong communication, and a customer-first mindset as you develop commercial and technical skills within a global IT services

Qualifications

• No prior data centre experience required; graduates who are eager to learn and work with people will thrive.
• University or college degree in Business, IT, Management, Marketing, Communications, Information Systems or related discipline.

Responsibilities

• Coordinate customer requests and ensure follow-through to completion.
• Monitor shared team inboxes and help prioritise enquiries.
• Assist with onboarding/offboarding activities for customers.
• Support customer portal administration and account maintenance.
• Assist with reporting, contract renewals, pricing reviews, and other commercial activities.
• Collaborate with Operations, Sales, Customer Success, and Service Delivery.

Skills

Communication skills

Customer focus

Organization

Multitasking

Problem solving

Stakeholder management

MS Office

Education

Business or IT degree

Tools

MS Office

Job description

Datacom is seeking a motivated graduate to join its Data Centre team as an Account Coordinator. You will support customers throughout their journey, coordinating requests, onboarding/offboarding, and portal administration while collaborating with teams across Operations, Sales, and Service Delivery.

You don’t need previous data centre experience; we value curiosity, strong communication, and a customer-first mindset as you develop commercial and technical skills within a global IT services