Graduate Data Centre Account Coordinator

Datacom; Wellington; On-site; NZD 48,000 - 60,000; Full time

Benefits offered by this job

Paid parental leave

Employee Assistance Programme

Learning & development

Employee discounts

Wellbeing support

Job summary

Datacom is seeking a motivated graduate to join the Data Centre team as an Account Coordinator in Wellington. You will learn how customer relationships, commercial operations and critical technology services come together behind the scenes.

You’ll support customers throughout their journey, coordinating requests, onboarding, portal administration, and reporting while collaborating with Operations, Sales, and Service Delivery to improve processes and deliver exceptional experiences.

Qualifications

• You’ll be a curious graduate eager to learn and work with people.
• Strong written and verbal communication skills are essential.
• Interest in customer experience, commercial operations and technology services.

Responsibilities

• Coordinate customer requests and ensure completion.
• Monitor shared team inboxes to prioritise enquiries.
• Assist with onboarding and offboarding activities.
• Support customer portal administration and account maintenance.
• Assist with reporting, contract renewals, pricing reviews and other commercial activities.
• Collaborate with Operations, Sales, Customer Success and Service Delivery teams.
• Identify opportunities to improve processes and enhance customer experience.
• Support compliance, security, and health and safety requirements.

Skills

Communication

Customer-first mindset

Organisational skills

Time management

Problem solving

Stakeholder management

Microsoft Office

Outlook

Teams

Excel

Word

Education

Bachelor's degree in Business

Bachelor's degree in Commerce

Bachelor's degree in Management

Bachelor's degree in Marketing

Bachelor's degree in Communications

Bachelor's degree in Information Systems

Bachelor's degree in Information Technology

Tools

Microsoft Office

Job description

Datacom is seeking a motivated graduate to join the Data Centre team as an Account Coordinator in Wellington. You will learn how customer relationships, commercial operations and critical technology services come together behind the scenes.

You’ll support customers throughout their journey, coordinating requests, onboarding, portal administration, and reporting while collaborating with Operations, Sales, and Service Delivery to improve processes and deliver exceptional experiences.