Graduate Account Coordinator (Data Centres)

Datacom; Christchurch; On-site; NZD 48,000 - 60,000; Full time

Benefits offered by this job

Paid parental leave

Employee Assistance Programme

Continuous learning and development

Job summary

Datacom is seeking a motivated graduate to join our Data Centre team as an Account Coordinator. You will support customers throughout their journey, coordinating requests and helping ensure a smooth onboarding and ongoing service experience.

You’ll learn about customer relationships, commercial operations, and technology services by collaborating with internal teams and stakeholders across Operations, Sales, and Customer Success.

Qualifications

• No prior data centre experience required; curiosity and willingness to learn.
• Proactive with strong communication and teamwork.
• Interest in customer experience, contracts, and commercial operations.

Responsibilities

• Coordinate customer requests and ensure follow-through.
• Monitor shared inboxes and prioritise inquiries.
• Assist onboarding/offboarding activities.
• Support portal administration and account maintenance.
• Assist with reporting, contract renewals, and pricing reviews.
• Collaborate with Operations, Sales, Customer Success, and Service Delivery.
• Identify process improvements to enhance the customer experience.
• Support compliance, security, and health and safety requirements.

Skills

Communication

Customer focus

Organization

Problem solving

Stakeholder management

MS Office

Education

Business

Commerce

Management

Marketing

Communications

Information Systems

Information Technology

Tools

CRM software

Data entry

Job description

Start your career supporting the technology that keeps businesses running

At Datacom, we connect people and technology to solve challenges, create opportunities, and build stronger communities. With more than 6,200 people across our global offices, we are one of Australasia's largest IT services companies, delivering services across data centres, cloud, software engineering, customer operations, and managed services.

We're looking for a motivated graduate to join our Data Centre team as an Account Coordinator. This is an excellent opportunity to learn how customer relationships, commercial operations, and critical technology services come together behind the scenes.

You’ll work closely with customers and internal teams to help deliver an exceptional customer experience while building valuable business, commercial, and technology skills.

What You’ll Be Doing

As a Graduate Account Coordinator, you’ll help support our customers throughout their journey with Datacom by:

• Coordinating customer requests and ensuring they are followed through to completion.

• Monitoring shared team inboxes and helping prioritise customer enquiries.
• Assisting with customer onboarding and offboarding activities.
• Supporting customer portal administration and account maintenance.
• Assisting with reporting, contract renewals, pricing reviews, and other commercial activities.
• Working with teams across Operations, Sales, Customer Success, and Service Delivery.
• Identifying opportunities to improve processes and enhance customer experience.
• Supporting compliance, security, and health and safety requirements

What You’ll Bring

You don’t need previous data centre experience. We’re looking for curious graduates who are eager to learn and enjoy working with people.

You might be studying or have recently completed a degree in:

• Business
• Commerce
• Management
• Marketing
• Communications
• Information Systems
• Information Technology
• Or a related discipline

You’ll be successful if you have:

• Strong communication skills, both written and verbal.
• A customer-first mindset.
• Excellent organisation and time management skills.
• The ability to juggle multiple priorities.
• Strong problem-solving skills.
• Confidence working with a variety of stakeholders.
• Good Microsoft Office skills, including Outlook, Teams, Excel, and Word

What you’ll learn

This role offers exposure to:

• Customer relationship management

• Commercial and contract administration
• IT infrastructure and data centre operations
• Stakeholder management
• Service delivery and operational processes
• Enterprise customer support
• Professional communication and business acumen

You’ll receive mentoring, structured development opportunities, and hands‑on experience working with some of Australasia’s leading organisations.

Early Careers at Datacom

As part of the Early Careers Programme, you’ll have the added support of our dedicated Early Careers Team. We’ll be part of your journey for the first 12 months of your career. Supporting you through Induction, mentoring, events and regularly offering you extra resources and opportunities to help grow your career and connect you with your wider peer group all while you embed in your new permanent role.

#LI-DNI

Be an Australian or New Zealand Citizen.

Be available to work full-time.

Be able to commence work as soon as possible.

Culture and Benefits

Join a team where you’ll be supported to grow your career, prioritise your wellbeing, and make a genuine impact. From industry-leading learning and development opportunities to parental leave, wellbeing support, and employee benefits, we’re committed to helping our people thrive both professionally and personally.

We’re passionate about creating a workplace where people feel supported, empowered, and inspired to do their best work. Whether you’re developing new skills, tackling complex challenges, or collaborating with some of the best minds in the industry, you’ll be part of a team that values curiosity, innovation, inclusion, and making a genuine difference.

Why you will love working here:

• Paid parental leave
• 24/7 Employee Assistance Programme (DataCare)
• Ongoing learning, certifications, and career development opportunities
• Access to industry-leading learning platforms and future skills training
• Recognition programmes that celebrate great work
• Great employee discounts and financial wellbeing benefits
• Meaningful work that makes a real impact

Eligibility criteria and conditions may apply to some benefits.