24/7 Data Centre Technician

Datacom; Auckland; On-site; NZD 52,000 - 72,000; Full time

Benefits offered by this job

Comprehensive training

Mentoring from experienced pros

Career pathways across Datacom’s tech

Exposure to enterprise technology

Rotating day/night shift roster

Wellbeing and development support

Job summary

Datacom is seeking a Data Centre Technician to support critical infrastructure across our Auckland facilities. You will gain hands-on experience with servers, networks, cabling, and enterprise tech in a rotating day/night shift.

No prior data centre experience is required—we provide training and development to help you succeed. You will learn through real-world exposure to enterprise environments, mentored by experienced professionals, and have opportunities to grow into

Qualifications

• Demonstrated problem-solving and troubleshooting skills.
• Strong communication and customer service abilities.
• Willingness to learn and adapt in a technical environment.
• Ability to work independently and in a team.
• Attention to detail and quality workmanship.
• Comfortable with shift work and physical tasks.
• Prior IT experience is helpful but not required.

Responsibilities

• Provide first-level technical support for Datacom's Data Centre customers.
• Install and maintain servers, network equipment, telecommunications hardware, and cabling.
• Perform remote hands support activities for customers.
• Monitor systems and escalate issues as needed.
• Support data centre operations, asset management, and change activities.
• Assist with incident response and service restoration.
• Build positive relationships with customers and stakeholders.
• Follow security, safety, and operational procedures.

Skills

Problem solving

Communication

Willingness to learn

Teamwork

Attention to detail

Customer service

Safety awareness

Job description

Description

Are you interested in technology, infrastructure, and how the internet keeps businesses running?

Are you interested in technology, infrastructure, and how the internet keeps businesses running? As a Data Centre Technician, you’ll be part of the team responsible for supporting the critical infrastructure that powers some of New Zealand’s leading organisations. You’ll gain hands‑on experience working with servers, networks, cabling, telecommunications equipment, and enterprise technology environments while learning from experienced industry professionals. This is an excellent opportunity for someone looking to start a career in technology infrastructure. No previous Data Centre experience is required. We’ll provide the training, support, and development needed to help you succeed. Based at our Orbit Data Centre in Rosedale, Auckland, you’ll work as part of a supportive team delivering 24/7 operational services to our customers through a rotating day and night shift roster.

What You’ll Be Doing

Over time, you’ll be trained to:

• Provide first-level technical support for Datacom's Data Centre customers.


• Install and maintain servers, network equipment, telecommunications hardware, and cabling.


• Perform \"remote hands\" support activities on behalf of customers.


• Monitor systems, alerts, and operational processes, escalating issues where required.


• Support Data Centre operations, asset management, and change activities.


• Assist with incident response and service restoration activities.


• Build positive relationships with customers and internal stakeholders.


• Follow security, safety, and operational procedures.


• Identify opportunities to improve processes and ways of working.

What We’re Looking For

• A genuine interest in technology and how IT infrastructure works.


• Strong problem-solving and troubleshooting skills.


• A willingness to learn and ask questions.


• Good communication and customer service skills.


• The ability to work both independently and as part of a team.


• Strong attention to detail and a commitment to quality.

What’s In It For You?

• Comprehensive training and development.


• Real-world experience supporting enterprise technology environments.


• Exposure to servers, networking, telecommunications, cloud infrastructure, and operational technology.


• Mentoring from experienced technical professionals.


• Clear career pathways across Datacom's wider technology business.


• Opportunities to grow into roles such as:




• Infrastructure Engineer


• Network Engineer


• Systems Engineer


• Cloud Engineer


• Technical Specialist


• Operations Team Lead

Additional Requirements

• This is a permanent full-time position based in Rosedale, Auckland.


• Applicants must be New Zealand Citizens or Permanent Residents due to security requirements.


• This role includes a rotating roster across day and night shifts.


• The role may occasionally require working at heights of up to 4 metres and handling cabling or equipment installation activities.

About Us

At Datacom, we combine technology, expertise, and talented people to help organisations thrive in a rapidly changing world. As one of Australasia's leading technology providers, we work with customers across industries to solve real-world problems and deliver meaningful outcomes.

Whether we're supporting governments, enterprise organisations, or growing businesses, we're committed to creating meaningful outcomes for our customers, communities, and each other.

About The Team

Here at Datacom Data Centres we connect people and technology in order to solve challenges, create opportunities and discover new possibilities for the communities we live in. We are looking for people with practical skills that want to be part of an exciting business with new challenges and new people. We provide comprehensive training to develop your technical and professional skills, and a career pathway to explore the skills needed for other roles.

E whakarato ana mātou ki te whakangungu i o pūkenga hangarau, pūkenga ngaio, me te whakarite huarahi kia torohia ngā pūkenga e hiahia ana mō tūranga kē atu.

Our policy is to promote from within, enabling opportunities for advancing your career.

Ko tā mātou kaupapa here he tautīnei mai i roto, kia whakawhānui i ngā āheinga kia kōkiri ai tō umanga.

What You Will Bring

• Flexibility to work a rotating shift pattern (day and night shift).


• Strong communication and interpersonal skills.


• Confidence to work alone and in a small team.


• Able to trouble shoot customer and technical issues


• Able to remain calm under pressure


• Comfortable to work at heights (up to 4m)


• Able to complete repeatable processes in a timely and accurate manner


• Working knowledge of Microsoft application suite


• Previous IT experience is preferred but not required for this role.

Culture and Benefits

Join a team where you'll be supported to grow your career, prioritise your wellbeing, and make a genuine impact. From industry-leading learning and development opportunities to parental leave, wellbeing support, and employee benefits, we're committed to helping our people thrive both professionally and personally.

We're passionate about creating a workplace where people feel supported, empowered, and inspired to do their best work. Whether you're developing new skills, tackling complex challenges, or collaborating with some of the best minds in the industry, you'll be part of a team that values curiosity, innovation, inclusion, and making a genuine difference.

Why you will love working here:

• Paid parental leave


• 24/7 Employee Assistance Programme (DataCare)


• Ongoing learning, certifications, and career development opportunities


• Access to industry-leading learning platforms and future skills training


• Recognition programmes that celebrate great work


• Great employee discounts and financial wellbeing benefits


• Meaningful work that makes a real impact

Eligibility criteria and conditions may apply to some benefits.