Global Revenue Operations & Launch Lead

black.ai; Auckland; On-site; NZD 85,000 - 110,000; Full time

Job summary

black.ai, based in Auckland, is looking for a dedicated operations professional to enhance their customer launch and support processes. This role involves owning operational performance and making data-driven improvements across teams.

The successful candidate will collaborate with the VP of Customer and rev ops teams, ensuring consistency and scalability in customer operations. Experience in customer operations or onboarding roles is a must, along with a strong focus on process design and continuous improvements.

Qualifications

• Experience in customer operations or similar roles.
• Strong focus on processes and systems.
• Ability to analyze performance data.

Responsibilities

• Own the operational processes for customer launch and support.
• Review and improve launch performance data.
• Build reporting for visibility into operations.

Skills

Process thinking

Data-driven decision making

Cross-boundary collaboration

Operational performance ownership

AI integration

Job description

black.ai, based in Auckland, is looking for a dedicated operations professional to enhance their customer launch and support processes. This role involves owning operational performance and making data-driven improvements across teams.

The successful candidate will collaborate with the VP of Customer and rev ops teams, ensuring consistency and scalability in customer operations. Experience in customer operations or onboarding roles is a must, along with a strong focus on process design and continuous improvements.