Global Ocean Freight Customer Success Partner

Toll Group; Māngere-Ōtāhuhu; On-site; NZD 52,000 - 70,000; Full time

Job summary

Toll Group in Auckland is seeking an Ocean Freight Customer Service Representative to join our Global Forwarding team. You will be the key link between customers and operations, coordinating ocean shipments, updates, and compliance to deliver reliable service.

You will work with warehouses, transport providers, and colleagues across functions, ensuring accurate records in CargoWise One, handling exceptions, and maintaining strong relationships with customers.

Qualifications

• 1 to 3 years' experience in ocean freight operations or customer service.
• Understanding of customs and maritime regulations.
• Experience working with freight management systems.
• Proficiency in Microsoft Office applications.
• Strong organisational skills and attention to detail.
• Excellent communication and stakeholder management skills.

Responsibilities

• Act as the primary point of contact for customers, providing shipment updates and support.
• Coordinate ocean freight shipments, cargo availability, pick-ups, and deliveries.
• Collaborate with operational teams, warehouses, transport providers, and external stakeholders.
• Ensure compliance with customs, maritime, and regulatory requirements.
• Manage shipment exceptions, including detention, demurrage, and transhipment issues.
• Maintain accurate records in CargoWise One and support customer onboarding activities.

Skills

Customer service mindset

Communication skills

Stakeholder management

Multitasking

Problem solving

Process improvement

Team collaboration

Willingness to learn

Tools

CargoWise One

Freight management systems

Microsoft Office

Job description

Toll Group in Auckland is seeking an Ocean Freight Customer Service Representative to join our Global Forwarding team. You will be the key link between customers and operations, coordinating ocean shipments, updates, and compliance to deliver reliable service.

You will work with warehouses, transport providers, and colleagues across functions, ensuring accurate records in CargoWise One, handling exceptions, and maintaining strong relationships with customers.