General Manager - Operations and Growth

SHIFT; Auckland; On-site; NZD 150,000 - 230,000; Full time

Job summary

SHIFT Advisory and SHIFT Compliance seek a General Manager – Operations & Growth to lead our HQ team, ensuring smooth operations, delivering priorities and steering growth opportunities. The role spans governance, risk, compliance and business development, requiring practical, commercially minded leadership and the ability to unite diverse teams across SHIFT Advisory and SHIFT Compliance.

The successful candidate will work closely with the Director, manage competing priorities and drive

Qualifications

• Experience leading across operations, governance, risk and compliance in a professional services environment.
• Ability to prioritise, own outcomes and drive growth initiatives.
• Strong commercial judgement and ability to translate strategy into action.

Responsibilities

• Support the Director to deliver SHIFT's strategic priorities and business plan.
• Keep day-to-day operations moving and ensure key priorities are followed through.
• Oversee systems, processes, governance, risk and compliance across SHIFT Advisory and SHIFT Compliance.
• Collaborate with HQ and external experts to meet obligations and improve operations.
• Identify and drive opportunities to improve performance, support growth and strengthen operations.
• Monitor business performance and provide clear visibility of issues, risks and progress.

Skills

Strategic leadership

Cross-functional collaboration

Operational excellence

Commercial acumen

Decision making

Job description

SHIFT Advisory and SHIFT Compliance have created a community of legal, risk, governance and compliance professionals who work differently.

We partner with businesses that need experienced expertise and connect them with consultants who want meaningful work, flexibility and great relationships.

Our HQ team sits at the centre of it all, supporting our consultants, clients and each other as SHIFT continues to grow.

The Role

We're looking for a General Manager – Operations & Growth to join our HQ team.

This is a hands-on leadership role responsible for ensuring the business runs effectively, priorities are delivered and opportunities for growth are identified and acted on.

You'll work across operations, systems, governance, risk, compliance and business growth, working closely with the Director and the team across both SHIFT Advisory and SHIFT Compliance.

We're looking for someone who is practical, commercially minded and comfortable making decisions. You'll be someone who can work across the business, solve problems and keep things moving.

What you’ll do

• Support the Director to deliver SHIFT's strategic priorities and business plan.
• Keep day-to-day operations moving and make sure key priorities, projects and actions are followed through.
• Oversee systems, processes, governance, risk and compliance across SHIFT Advisory and SHIFT Compliance.
• Work with the HQ team and external experts to ensure the business meets its obligations and continues to improve how it operates.
• Identify and drive opportunities to improve business performance, support growth and strengthen how SHIFT operates.
• Monitor business performance and give the Director clear visibility of issues, risks, opportunities and progress.

What we’re looking for

• Takes ownership and follows things through.
• Is comfortable working across different areas of a business and bringing people together to get things done.
• Has strong operational and commercial judgement.
• Can manage competing priorities and work out what needs attention.
• Is practical, solutions-focused and comfortable making decisions.
• Builds strong relationships and knows when to bring in the right expertise.
• Enjoys working in a growing business where things don't always stay the same.
• Experience in professional services, legal, consulting or a similar environment is preferred, with experience across operations, governance, risk, compliance or business improvement.

Why SHIFT?

SHIFT is growing, and this role will have the opportunity to help shape how we operate into the future. You'll have plenty of variety, a high level of trust and autonomy, and the chance to work across both businesses.

If you enjoy variety, taking ownership and making things happen, we'd love to hear from you.