General Manager - New Zealand

Sidekicker; Auckland; Sur place; NZD 180 000 - 240 000; Plein temps

Résumé du poste

Sidekicker in Auckland is seeking a General Manager to head our New Zealand business. You will lead a high-performing NZ team, drive customer strategy and growth, and manage key client relationships across the country.

Reporting to senior leadership, you will own P&L and align service delivery with strategic objectives. You will collaborate with cross-functional teams and senior stakeholders to deliver exceptional outcomes for clients and Sidekicker staff, with relocation assistance potentially

Qualifications

• 5+ years experience in managing sales, customer or delivery teams.
• Extensive background in dealing with clients and commercial relationships.
• Experience leading business development activities across large clients.
• Experience in managing budgets, margins and other fiscal arrangements.
• Strong verbal, written, and presentation skills.

Responsabilités

• Lead the New Zealand Customer strategy and operations with a high-performing team.
• Manage executive relationships and act as trusted advisor to key contacts.
• Establish and maintain client relationships across NZ and drive growth.
• Implement a rigorous account management framework across the portfolio.
• Oversee budgets, schedules, deliverables and P&L for New Zealand.

Connaissances

Leadership

Client management

Business development

Budgeting & margins

Communication

Outils

HubSpot

Description du poste

Recently acquired by SEEK, Sidekicker is one of Australia's most exciting home-grown startups! Launched in 2013, Sidekicker is Australia and New Zealand's largest online staffing platform, using technology to radically improve how businesses hire and manage casual, temporary and contract staff.

Sidekicker is dedicated to ensuring every worker finds the right job, and every job finds the right worker. We employ over 15,000 casual staff, or 'Sidekicks', seamlessly connecting them with businesses across the healthcare, hospitality, events, industrial and promotions industries.

Why you’ll love working with us:

Flexibility first - We offer hybrid working arrangements, where you will join us in SEEK's HQ in Auckland and also have the balance to work from home!

High-trust culture - Ownership, autonomy and support to do your best work!

Real impact - Play a pivotal role in ensuring Sidekicker delivers an exceptional experience for both Customers and Sidekicks within NZ.

Tight-knit team - Lead a skilled NZ Customer team who value learning, collaboration and growth!

How you’ll make an impact:

We are looking for a talented General Manager to head up our highly successful New Zealand business. The high-performing team already has a strong reputation for delivering quality and services for our New Zealand clients. This is a unique opportunity for someone with strong commercial acumen and a proven track record in Business Development and Customer Management.

As the General Manager, reporting into the Sidekicker COO, you will have overall accountability for management and performance of New Zealand operations. You will lead all end-to-end aspects of the New Zealand business, including service delivery, account management, growth, and establishing and maintaining healthy client relationships across the country.

This role includes taking accountability for NZ talent management, including reviews, training, and performance management. This role will be a key leader in the team and will work closely with other senior leaders to support business-wide initiatives.

This position is based in Auckland. Relocation assistance may be available for the successful candidate.

What you’ll do:

Your primary focus will be to lead the Customer strategy and operations in our New Zealand business coaching a high-performing team to deliver exceptional value. In addition you’ll directly manage high-level relationships with executive stakeholders and head office as well as become an expert in New Zealand employment.

Key Metrics & Engagement

Your KPIs will focus on Country wide customer performance:

Net Revenue Growth: Driving prior comparison period growth and minimising churn across the New Zealand portfolio.

Share of Wallet: Increasing penetration within existing and new accounts through cross-selling sites, roles, and geographies.

Team Performance: Successfully coaching your Key Account Directors/Managers to hit their individual quotas.

Client Health: Frequency and quality of strategic business reviews (QBRs) and executive engagement.

You will implement a rigorous account management framework, ensuring all client interactions are purposeful and logged in Hubspot, and that the team maintains a consistent rhythm of engagement and strategic consultation with a focus on growth.

What Success Looks Like

Leadership: Provide overall line management responsibility and direction for the New Zealand team. Approve, internally and externally, budgets, schedules and deliverables, and manage P&L for New Zealand.

Team Development: Build a culture of high performance; hiring, training, and management of key account managers/directors and client success consultants.

Client Influence: Work with Account Managers to develop and maintain strong and effective working relationships with customers. Establish yourself as a trusted advisor to key contacts within our client base and establish conversations that unlock growth for Sidekicker.

Cross-Functional Collaboration: Work closely with Product, Marketing, and Operations to ensure client feedback shapes our roadmap and service delivery aligns with promises.

High-Level Communication: Strong negotiation and presentation skills, capable of influencing senior decision-makers and navigating complex commercial agreements.

Commercial Acumen: Deep understanding of unit economics and profitability; adept at framing value propositions that protect margins while delivering client ROI.

Experience

5+ years experience of managing sales, customer or delivery teams

Extensive background in dealing with clients and commercial relationships

Experience of leading business development activities across large clients

Experience of managing internal and external personnel and resources

Experience in managing budgets, margins and other fiscal arrangements

Strong verbal, written, and presentation skills

Strong history of taking ownership for team and project results

Great experience improving business processes

Skills & Capabilities

Excellent leadership and team management skills, with a demonstrated ability to inspire, develop and motivate people.

Exceptional communication and interpersonal skills, with the ability to influence and engage stakeholders at all levels.

Strong commercial, analytical and problem-solving skills, with the ability to navigate complex situations and implement effective solutions.

Highly organised, with the ability to manage competing priorities and drive execution in a fast-paced environment.

Proficient in using technology and data for analysis, reporting and decision-making.

Your application will include the following questions:

• Which of the following statements best describes your right to work in Australia?
• What's your expected annual base salary?
• How many years' experience do you have as a general manager?