Fundraising Specialist

CanTeen Aotearoa; Auckland; On-site; NZD 60,000 - 80,000; Full time

Job summary

Canteen Aotearoa is seeking a Fundraising Specialist to join our not-for-profit team. This hands-on role covers fundraising operations, donor engagement and Salesforce database management across Individual Giving and Community Fundraising.

You will ensure excellent donor service, maintain fundraising data, and support events and communications. Salesforce expertise is essential as you own core database processes and produce CRM reports.

Qualifications

• Previous experience in administrative roles, customer service, or fundraising coordination.
• Demonstrated, hands‑on experience using Salesforce CRM is essential; applicants must be confident maintaining records, managing data accurately and producing or working with CRM reports.
• Strong communication and customer service skills.
• Strong organisational skills with attention to detail and accuracy.
• Ability to take initiative and problem‑solve in the moment.
• Ability to work collaboratively in a team, and work independently when required.

Responsibilities

• Administrative Support
• Database Management
• Individual Fundraising
• Community Fundraising

Skills

Administrative experience

Customer service

Fundraising coordination

Salesforce CRM

Communication

Organisational skills

Initiative

Teamwork

Tools

Salesforce CRM

Canva

Microsoft Office

Shopify

Givealittle

Grassrootz

Job description

Fundraising Specialist

Canteen Aotearoa is a not-for-profit organisation that supports rangatahi (young people) aged 12 – 24 that are impacted by cancer. Whether it’s their own diagnoses, that of a sibling or parent, or the death of a loved one, Canteen Aotearoa ensures rangatahi don’t need to face cancer alone.

We are looking for an organised, proactive and detail-oriented Fundraising Specialist to join our team from JANUARY 2027!

This is a varied, hands-on role working across fundraising operations, donor engagement, Salesforce database management and community fundraising, supporting the people, processes and initiatives that make Canteen Aotearoa’s fundraising possible.

You will play an important role in ensuring our donors and supporters receive excellent service, our fundraising information is accurately maintained and our day-to-day fundraising operations run smoothly. You will share daily donor administration and enquiries with a colleague, while acting as the primary point of contact for incoming fundraising calls.

A key part of this position is using and further developing your Salesforce expertise. As one of the team’s key Salesforce contacts, you will take ownership of essential database processes, support reporting and data quality, troubleshoot issues and contribute to ongoing improvements in how the fundraising team uses Salesforce.

You will also support fundraising activities across Individual Giving and Community Fundraising, working collaboratively on administration, supporter communications and event-related tasks as priorities change.

We are looking for someone who takes ownership, brings sound judgement to competing priorities and looks for practical ways to improve supporter experience and internal processes.

A full Job Description is available on request.

Key Responsibilities

• Administrative Support
• Database Management
• Individual Fundraising
• Community Fundraising

Qualifications

Essential – must have

• Previous experience in administrative roles, customer service, or fundraising coordination.
• Demonstrated, hands‑on experience using Salesforce CRM is essential; applicants must be confident maintaining records, managing data accurately and producing or working with CRM reports.
• Strong communication and customer service skills.
• Strong organisational skills with attention to detail and accuracy.
• Ability to take initiative and problem‑solve in the moment.
• Ability to work collaboratively in a team, and work independently when required.

Desirable - advantageous

• Experience with donor stewardship, recurring donations, telemarketing or face‑to‑face fundraising administration.
• Experience with Salesforce reporting, data quality improvements, user support or process documentation.
• Advantageous but not essential, have some experience or knowledge in:
• Microsoft Office
• Canva
• Funraisin’, Give‑A‑Little, Grassrootz, or another fundraising website/ platform,
• Shopify
• Passion for nonprofit work and fundraising efforts.

Application closes:

Friday 26 November 2026 – Please note, we will be interviewing throughout the listing timeframe.

Start date:

After 11 January 2027, with the commencement date to be agreed with the successful applicant.

Canteen Aotearoa cannot support VISA applications, so please ensure you have the appropriate right to work in New Zealand.

Canteen Aotearoa does work that involves employees being in direct contact with children and young people; they must complete police vetting and working with children checks before being officially hired at Canteen Aotearoa. This paperwork will be provided by Canteen Aotearoa as part of the hiring process once an offer has been made.

Have some questions? We’d be happy to answer them.

If you have any questions about this role please contact Jacquelynne Hare, Engagement and Partnership Manager, by emailing ••••@canteen.org.nz .