Functional Analyst

University of Auckland; Auckland; Hybrid; NZD 87,000 - 107,000; Full time

Benefits offered by this job

Flexible working arrangements

Five weeks’ annual leave

Career development programmes

Discounted car parking

Parental leave allowance

Childcare support

Job summary

The University of Auckland is seeking a Functional Analyst to support People & Culture services on a fixed-term basis. You will provide 3rd level technical support across multiple platforms, analyse enhancement requests, and prototype and deploy new system features.

Join a cross-functional team within the Product Engineering structure, engage with stakeholders of varying technical backgrounds, and contribute to knowledge content and process improvements.

Qualifications

• 3rd level technical support experience.
• Analyse enhancement requests and understand their technical and business components.
• Discuss, prototype, test and deploy new system features, changes or fixes.
• Craft and maintain multi-audience knowledge content.
• Engage with stakeholders of varying backgrounds and Agile awareness.

Responsibilities

• Provide 3rd level technical support and enhancement for customer-facing technologies.
• Analyse incoming enhancement requests to understand technical and business components.
• Discuss, prototype, test and deploy new system features, changes or fixes.
• Craft and maintain multi-audience knowledge content.
• Engage with business stakeholders of varying backgrounds and levels of Agile knowledge.
• Participate in team planning to prioritise features and fixes.

Skills

Requirements analysis

Agile awareness

Stakeholder engagement

Technical problem-solving

Knowledge management

ServiceNow experience

Payroll systems knowledge

Tools

ServiceNow

Payroll platform

Job description

• UoA Department Name: Technical Analyst Services

Company Description

Waipapa Taumata Rau | The University of Auckland

The University of Auckland is New Zealand’s leading university. We employ more than 5400 academic and professional staff to support over 41,000 students, making us one of NZ’s largest employers.

Job Description

TheTechnical Analyst Services Practice is seekingaFunctional Analystto support a with a cross-functional Value Stream who support and enhance the University’s People & Culture services on a fixed term basis.

As a Functional Analyst, you will spread your attention across multiple platforms and services that support key People & Culture business processes, functions and applications. In this role, you will gain a deep understanding of what it means to deliver tailored services that meet the specific needs of our University of Auckland customers. You will join a dedicated and welcoming team that takes great pride in their work.

The Functional Analyst role is a versatile position that combines requirements analysis, process improvement, technical problem-solving, knowledge management, and inquiry. Ideal for someone who enjoys understanding both the details and the broader context.

Key activities include:

• Providing 3rd level technical support and enhancement for a series of customer-facing, high-impact technologies
• Analysing incoming enhancement requests to understand their technical and business components
• Discussing, prototyping, testing and deploying new system features, changes or fixes
• Crafting and maintaining multi-audience knowledge content
• Engaging with business stakeholders of varying backgrounds, levels of technical knowledge, and awareness of Agile methodologies
• Participating in team planning activities to prioritise features and fixes

This is a full-time (37.5 hours per week), fixed-term position until the end of June 2027, with a salary range of $87,000–$107,000 per annum, pro rata, depending on skills and experience.

Strong experience supporting and optimising payroll systems, ideally aPay or a similar enterprise payroll platform is preferred.

Ability to analyse business processes, system requirements, data flows, and integrations to deliver effective solutions.

Experience managing incidents, service requests, and user support through ServiceNow or similar ticketing platforms.

Strong problem-solving and process improvement skills, with the ability to identify and implement practical enhancements.

Excellent written and verbal communication skills, including stakeholder engagement and user documentation.

Experience working across business and technical teams within complex organisational environments; Agile experience is desirable.

You are an experienced Functional Analyst, Business Analyst, or Applications Support professional with a strong understanding of People & Culture systems and business processes. You enjoy working with stakeholders to understand requirements, solve problems, and improve system performance. With a combination of analytical thinking, customer focus, and technical aptitude, you can confidently translate complex issues into practical solutions while supporting a positive user experience.

The Product Engineering team comprises five technical Practices, each led by a Practice Manager responsible for the wellbeing, development, capability, and performance of their team members. Practices are aligned to industry best-practice and support the delivery of strategic portfolio roadmaps through standardised tools, frameworks, and approaches.

Team members are embedded in cross-functional delivery teams, working alongside Product Owners and other Analysts across a range of business portfolios. While your day-to-day work will be within a delivery team, there are regular opportunities to contribute to Practice-wide initiatives and continuous improvement.

The University of Auckland is New Zealand’s leading university and maintains significant computational, laboratory and analytic facilities. Auckland itself is frequently rated as one of the world’s most liveable cities.

The University is committed to providing an excellent working environment through:

• Flexible employment practices (including working from home, flexible hours)
• A competitive salary with five weeks’ annual leave
• In addition, we also offer career development programmes, discounted car parking, a generous parental leave allowance, childcare and a number of other discounts on internal and external services.

Additional Information

Equity

The University is committed to meeting its obligations under the Treaty of Waitangi and achieving equity outcomes for staff and students in a safe, inclusive, and equitable environment. For further information on services for Māori, Pacific, women, LGBTQIATakatāpu iMVPFAFF , people with disabilities, parenting support, flexible work and other personal circumstances go to www.equity.auckland.ac.nz