Case Manager

New Zealand Government; Upper Hutt, Wellington, Masterton District, Porirua; On-site; NZD 88,000 - 102,000; Full time

Job summary

New Zealand Police in Wellington is seeking a Case Manager to lead regional interventions within the He Aranga Ake framework. You’ll coordinate multi‑agency meetings, develop personalised intervention plans and support participants away from violent extremism.

This full‑time role sits at Police National Headquarters, requires travel, and offers a pathway to leadership. A TOP SECRET clearance is required; salary starts at NZ$88,179 and goes to NZ$101,804, dependent on skills and experience.

Qualifications

• Demonstrated case management experience.
• Experience in multi-agency or multi-disciplinary settings.
• Experience in social sector, health, disability, corrections or related fields.
• Experience in developing and delivering individualized plans and interventions.
• Ability to problem-solve and encourage diverse approaches.
• Strong communication, collaboration, relationship management and coaching skills.
• Strong risk identification skills.

Responsibilities

• Build rapport and relationships with participants, supporting them to undertake interventions and review progress and goals collaboratively.
• Establish, facilitate, and coordinate multi-agency RIT meetings that drive participants' progress on the framework.
• Facilitate appropriate interventions in a timely manner, ensuring they align with overarching goals and the needs of the participant.
• Use your networks and relationships to build new partnerships with service providers that can support a participant's journey on HAA.
• Report to the National Coordination Group on participants' progress on the framework and escalates risks and opportunities as appropriate.
• Maintain knowledge of current and emerging violent extremism vulnerabilities, threats and protective factors.

Skills

Case management

Multi-agency collaboration

Social sector experience

Individualised plans

Problem solving

Communication skills

Risk identification

Job description

New Zealand Police is working with the community to make New Zealanders be safe and feel safe. With over 15,000 staff, we provide policing services 24 hours a day, every day. We operate by land, sea and air, manage over 860,000 emergency calls a year and are always actively preventing crime and crashes. We're working towards specific goals and targets that highlight our intent to work collaboratively with iwi and communities, other government sectors and business partners to deliver ‘Our Business' and achieve long-term change.

Case Manager - He Aranga Ake!

Based at Police National Headquarters, Wellington Office of Constable/Police Employee. Permanent - Full Time. Multiple Positions Available. Nationally Advertised Vacancy JR: 6059923.

Mō te tūnga | About the role

He Aranga Ake (HAA) is a multi-agency violent extremism disengagement framework established to support New Zealand's ‘Countering Terrorism and Violent Extremism National Strategy'. The overarching objective of HAA is to reduce the risk posed by individuals on a pathway to commit an act of violent extremism or terrorism. HAA works to identify and respond to the multidimensional interaction of risk and protective factors of participants on HAA and provide them with wrap around services and support to direct their behaviours away from violent extremism.

Underpinning the success of the framework is the collective ability of the partner agencies to share information and work together to develop plans, provision services, and deliver interventions to support a participant's plan. HAA is embedded within Police and based at Police National Headquarters (PNHQ), however interventions are delivered locally, coordinated centrally by HAA Case Managers, and supported by the partner agencies.

This role sits within a small, supportive team and reports to the HAA Operations Manager. Case Managers deliver the personalized intervention plans and oversee the operationalisation of them. You will be responsible for coordinating and leading Regional Intervention Meetings (RITs) that bring agencies and service providers together to deliver holistic interventions to support a participant.

This is a prevention-based role, which requires strong relationship management skills to identify, coordinate, and work with appropriate service providers. The Case Manager will work directly with a participant to discuss types of interventions that would support disengagement from their violent extremism behaviours.

Key Accountabilities

• Build rapport and relationships with participants, supporting them to undertake interventions and review progress and goals collaboratively.
• Establish, facilitate, and coordinate multi-agency RIT meetings that drive participants' progress on the framework.
• Facilitate appropriate interventions in a timely manner, ensuring they align with overarching goals and the needs of the participant.
• Use your networks and relationships to build new partnerships with service providers that can support a participant's journey on HAA.
• Report to the National Coordination Group on participants' progress on the framework and escalates risks and opportunities as appropriate.
• Maintain knowledge of current and emerging violent extremism vulnerabilities, threats and protective factors.

He aha taau e kawe mai | What you'll bring

Whilst we are looking for skills, knowledge and experience relevant to the role, we also place high importance on your state of mind, the alignment of your values with ours, your ability to contribute to and build high performing teams, and the way that you lead yourself or others.

Subject matter knowledge is not a prerequisite, as we are looking for you to bring your experience working with and for people from diverse backgrounds and with different needs. You will be a connector and a problem-solver, able to match a participant's protective factors with wellbeing-focused approaches. We want Case Managers that can think out-side the box, drive positive changes for participants, and pivot to respond to changing circumstances.

To be successful in this role you will have:

• Demonstrated case management experience.
• Demonstrated practical experience working in a multi-agency or multi-disciplinary setting.
• Worked in the social sector, health, disability, corrections, community, or other related industry.
• Experience in supporting the development and delivery of individualised plans and interventions.
• Ability to problem-solve and encourage innovative and diverse approaches.
• Strong communication, collaboration, relationship management, and coaching skills to effectively communicate with all relevant stakeholders.
• Strong risk identification skills.

Whakaritenga motuhake | Special requirements

This role is based in the Wellington area.

Domestic travel will be required on an ad hoc basis.

International travel may be required.

This role is Individual Contributor/Emerging Leader level. You can refer to Indicators for Success for further information on the requirements.

To view the position description for this role please copy and paste this link into a new browser: case_manager_-_generic.pdf

Security Clearance Requirements

To be eligible for this role, you must obtain and maintain a TOP SECRET national security clearance. The minimum criteria for this level of national security clearance is: NZ Citizen who has resided continuously in NZ for the last 10 years, or: A Permanent Resident who has resided continuously in NZ for the last 10 years, or A citizen of or has resided continuously in one or more of the following countries for the last 10 years: Australia, Canada, United Kingdom, or United States of America, and has a background that can be verified by the NZSIS.

Use this online tool to self-check your eligibility for a security clearance. Please note that this tool is not part of the formal security clearance process: http://www.protectivesecurity.govt.nz/eligibility-tool

Mo tātou | About us

New Zealand Police is the lead agency responsible for preventing crime and enhancing community safety. It works in partnership with individuals, communities, businesses, and other public sector agencies towards the vision of making New Zealand the safest country. Police is the government's largest front-line response agency with around 15,000 staff in large and small communities all over New Zealand and in liaison and policing development roles overseas.

Your development is highly valued at New Zealand Police. Our employees enjoy significant investment in their development not only at an individual level, but at the team and community practice level. We work hard to match you with work that will both play to your strengths and challenge you in new ways.

The work you'll be engaged in is real, tangible work that directly benefits our frontline and communities. Taken all together, this means we can offer you career path opportunities to progress in your chosen profession and become a more well-rounded, experienced leader, with opportunities across the range of work we support.

To view more detailed information about your recruitment process along with further details about requirements please click below link: Applicant Information Pack (External)

Utu ā-tau | Salary

This position is covered by a collective agreement and salary will commence between $88,179 and $101,804 dependent on skills and experience relevant to the role.

If you are an internal applicant, you must apply internally through the police system. You must provide an alternative contact email address and state your future commitments should you be successful in the next stage of the recruitment process.

Please note: Deadline for applications is 5.00 pm on Tuesday 6th October 2026. Applications may be reviewed prior to the close date as well as contact made with candidates.