Technical Support Officer

CGR Services; Porirua; On-site; NZD 70,000 - 73,000; Full time

Job summary

New Zealand Police in Wellington Central is seeking a Technical Support Officer to back the Digital Forensic experts with technical and administrative services. You will be the first point of contact for the unit, ensuring exhibits are received, copies created, data extracted, and records properly managed while maintaining the chain of custody.

The role involves handling sensitive material, working across Wellington Central and Porirua during a transitional period with relocation expected

Qualifications

• Strong logical processing skills and tech savvy for handling digital evidence.
• High accuracy with databases, case management systems and MS Office.
• Excellent written and verbal communication, and teamwork.
• Ability to work independently and under pressure with discretion.

Responsibilities

• Receive exhibits, document items, and manage exhibit custody end-to-end.
• Create forensic copies and extract data from evidential items.
• Provide administrative and reception support for the unit.
• Maintain digital records with data integrity and confidentiality.

Skills

Logical thinking

Tech savvy

Digital evidence handling

Communication skills

Independence

Multitasking under pressure

Customer service

Discretion with sensitive content

Tools

Microsoft Office

Case management systems

Job description

New Zealand Police is working with the community to make New Zealanders be safe and feel safe. With over 13,000 staff, we provide policing services 24 hours a day, every day. We operate by land, sea and air, manage over 860,000 emergency calls a year and are always actively preventing crime and crashes. We’re working towards specific goals and targets that highlight our intent to work collaboratively with iwi and communities, other government sectors and business partners to deliver ‘Our Business’ and achieve long-term change.

Technical Support Officer – National Crime Investigation Group!

• Based at Wellington Central
• Band D
• Police Employee
• Permanent/Full Time
• NAV
• JR - 6031671

E tῡ ki te kei o te waka, kia pakia koe e ngā ngaru o te wā. Stand at the stern of the canoe and feel the spray of the future biting at your face

Mō te tūnga | About the role

As a Technical Support Officer, you will support our Digital Forensic experts in their work through the provision of technical and administrative services. You will be positioned as the first point of contact for the unit and will report to the Manager of the Central Digital Forensics unit in Wellington. Your role is vital in ensuring that investigation exhibits, and documentation is received from Police investigation staff and initial data extractions of the relevant exhibits are undertaken. In this role you will be providing technical support to the Digital Forensics experts. You will assist internal staff with their requests by generating forensic copies of evidential items and carry out basic data extraction and recovery process from digital devices. You will also be dealing with high volumes of sensitive material and a high level of discretion is required. This position will initially be based in Wellington Central and is expected to relocate to Porirua by mid-next year, or earlier if operational requirements allow. Applicants should be comfortable working from both locations during this transition period.

Key Accountabilities:

• Receiving exhibits, detailing the items and confirming accuracy. You will be required to document the receipt and release of exhibits. This is 'end to end exhibit management' and maintaining the exhibit chain of custody.
• Creating forensic copies (cloning and extracting data) of evidential exhibits, including computers and cell phones.
• General administrative and reception duties, for example, answering the phone, dealing with incoming mail and maintaining the internal case management system.
• Accurately maintain digital records and case management systems, ensuring data integrity, confidentiality, and compliance with evidential handling procedures.

What you’ll bring

Whilst we are looking for skills, knowledge and experience relevant to the role, we also place high importance on your state of mind, the alignment of your values with ours, your ability to contribute to and build high performing teams, and the way that you lead yourself or others.

• Demonstrate strong logical processing skills and be tech savvy.
• Possess strong computer skills and the ability to work with digital evidence, databases, case management systems, and Microsoft Office applications with a high level of accuracy and attention to detail.
• Good communication skills both verbal and written.
• Be able to work independently and as part of a united team.
• Ability to multi-task and work well under pressure.
• Demonstrate excellent customer service and ensure exceptional service is delivered to internal customers.
• Be able work in an environment that contains sensitive content.

This role is Individual Contributor/Emerging Leader level. You can refer to Indicators for Success for further information on the requirements.

To view the position description for this role please copy and paste this link into a new browser: https://www.police.govt.nz/sites/default/files/pd/08-2025/technical_support_officer.pdf

Mo tātou | About us

New Zealand Police is the lead agency responsible for preventing crime and enhancing community safety. It works in partnership with individuals, communities, businesses, and other public sector agencies towards the vision of making New Zealand the safest country. Police is the government’s largest front-line response agency with around 15,000 staff in large and small communities all over New Zealand and in liaison and policing development roles overseas. Your development is highly valued at NZ Police. Our employees enjoy significant investment in their development not only at an individual level, but also at the team and community practice level. We work hard to match you with work that will both play to your strengths and challenge you in new ways. The work you’ll be engaged in is real, tangible work that directly benefits our frontline and communities. Taken all together, this means we can offer you career path opportunities to progress in your chosen profession and become a more well-rounded, experienced leader, with opportunities across the range of work we support.

Utu ā-tau | Salary –

This position is covered by a collective agreement and salary will commence between $700,30 and $73,154 dependent on skills and experience relevant to the role.

All applicants must have the right to work in New Zealand.