Frontline Station Support Officer

New Zealand Police; Taupo; On-site; NZD 69,000 - 72,000; Full time

Job summary

New Zealand Police is seeking a Frontline Station Support Officer for the Taupo Station. You will welcome customers, handle enquiries, and provide operational and administrative support including data entry and file management.

The role requires exceptional customer service, accuracy, and a can-do attitude. You will operate with professionalism and empathy in challenging public interactions, while maintaining strong communication and teamwork to support frontline policing efforts.

Qualifications

• Excellent customer service skills and the ability to work in a team environment.
• Excellent verbal and written communication skills.
• Strong organisational skills with the ability to multitask and meet deadlines.

Responsibilities

• Provide front counter customer service at Taupo Police Station.
• Handle enquiries with professionalism, respect and empathy.
• Enter data, use Police systems, and manage files and contractor/visitor access.

Skills

Customer service

Communication

Time management

Multitasking

Microsoft Office

Tools

Microsoft Office

Job description

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

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Mō te tōu | About the role

The role of Frontline Station Support Officer is to provide customer service for our front counter based at the Taupo Police Station. Everyday you will be dealing with challenging situations which will need to be approached with professionalism, respect, empathy and in a positive manner. You will be welcoming customers into the station and ensuring their enquiries are understood and handled appropriately.

The role requires someone with excellent customer service skills. The successful candidate will have excellent attention to detail with a can-do attitude.

The role of Frontline Station Support Officer provides operational and administrational support to Police which includes but is not limited to, front counter customer service, data entry, use of Police systems and file management.

Key Accountabilities:

• Dealing with challenging circumstances in a customer services environment.
• Managing challenging situations involving members of the public in a professional, respectful and empathetic manner.
• Recording of complaints from members of the public, answering general enquiries and performing reception duties such as managing contractors and visitor access.
• Strong organisational skills with the ability to multitask.
• Excellent verbal and written communication skills.
• Excellent keyboard and computer skills, with sound knowledge of the Microsoft Office suite.

He aha taau e kawe mai | What you’ll bring

Whilst we are looking for skills, knowledge and experience relevant to the role, we also place high importance on your state of mind, the alignment of your values with ours, your ability to contribute to and build high performing teams, and the way that you lead yourself or others.

• A sound knowledge of computer applications, in particular Microsoft suites.
• Outstanding customer service skills and the ability to work hard in a team environment.
• Prioritise workflow
• Manage time effectively to complete multiple files and meet deadlines.
• Professionalism – taking pride in representing Police and making a difference in the communities we serve.
• Supportive of one another – Supporting our colleagues across every function and level of Police.

This role is Individual Contributor/Emerging Leader level. You can refer to Indicators for Success for further information on the requirements

New Zealand Police is the lead agency responsible for preventing crime and enhancing community safety. It works in partnership with individuals, communities, businesses, and other public sector agencies towards the vision of making New Zealand the safest country. Police is the government’s largest front-line response agency with around 15,000 staff in large and small communities all over New Zealand and in liaison and policing development roles overseas.

Your development is highly valued at NZ Police. Our employees enjoy significant investment in their development not only at an individual level, but also at the team and community practice level. We work hard to match you with work that will both play to your strengths and challenge you in new ways.

The work you’ll be engaged in is real, tangible work that directly benefits our frontline and communities. Taken all together, this means we can offer you career path opportunities to progress in your chosen profession and become a more well-rounded, experienced leader, with opportunities across the range of work we support.

Before confirmation of hire, pre-employment checks will be undertaken. For further information on the application process, please copy and paste this URL: https://www.police.govt.nz/careers

All applications must be submitted online and will not be accepted directly via email. All applicants must have the right to work in New Zealand.

This position is covered by a collective agreement and salary will commence between $69,337 and $72,430 dependent on skills and experience relevant to the role.

If you are an internal applicant, you must apply internally through the police system. You must provide an alternative contact email address and state your future commitments should you be successful in the next stage of the recruitment process.

Please note: Deadline for applications is 5:00 pm on Monday 7th of September 2026. Applications may be reviewed prior to the close date as well as contact made with candidates.