Customer Specialist - Albany Advice Centre

ASB Bank; Upper Harbour; On-site; NZD 42,000 - 52,000; Full time

Job summary

ASB Bank, Albany Advice Centre in Auckland, seeks a Customer Specialist to support everyday banking needs and simplify banking through digital tools.

You'll build trusted relationships, handle enquiries, assist with account openings, and connect customers with specialists as needed, in a fast-paced, customer-focused environment. This is a flexible roster across Monday to Sunday with opportunities for development in a supportive, inclusive team.

Qualifications

• Customer service, retail, hospitality or banking experience
• Strong communication and relationship-building skills
• Confidence using technology and learning new systems

Responsibilities

• Delivering exceptional customer service across a range of banking enquiries
• Supporting customers with digital banking tools and technology
• Assisting with account opening and customer onboarding
• Identifying customer needs and recommending appropriate solutions
• Referring customers to specialist teams when required
• Working collaboratively with colleagues to achieve great customer outcomes
• Maintaining strong risk and compliance standards in everything you do

Skills

Customer service

Relationship-building

Technology literacy

Job description

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Customer Specialist - Albany Advice Centre

At ASB, we're all about helping our customers achieve their financial goals and providing unbeatable experiences every step of the way. We're looking for a Customer Specialist to join our friendly and high-performing team at our Albany Advice Centre.

If you're passionate about people, enjoy solving problems, and thrive in a fast-paced customer-focused environment, this could be the perfect next step in your career.

This role operates on a flexible roster across Monday to Sunday, offering variety, flexibility and the opportunity to support customers when they need us most.

As a Customer Specialist, you'll be the first point of contact for our customers, helping them with their everyday banking needs while making banking simpler and easier through digital solutions.

You'll build trusted relationships, have meaningful conversations, and identify opportunities to connect customers with the right products, services and specialists to support their financial wellbeing.

At ASB, we're all about helping our customers achieve their financial goals and providing unbeatable experiences every step of the way. We're looking for a Customer Specialist to join our friendly and high-performing team at our Albany Advice Centre.

If you're passionate about people, enjoy solving problems, and thrive in a fast-paced customer-focused environment, this could be the perfect next step in your career.

This role operates on a flexible roster across Monday to Sunday, offering variety, flexibility and the opportunity to support customers when they need us most.

Te Tūranga | The role

As a Customer Specialist, you'll be the first point of contact for our customers, helping them with their everyday banking needs while making banking simpler and easier through digital solutions.

You'll build trusted relationships, have meaningful conversations, and identify opportunities to connect customers with the right products, services and specialists to support their financial wellbeing.

Key responsibilities include:

• Delivering exceptional customer service across a range of banking enquiries
• Supporting customers with digital banking tools and technology
• Assisting with account opening and customer onboarding
• Identifying customer needs and recommending appropriate solutions
• Referring customers to specialist teams when required
• Working collaboratively with colleagues to achieve great customer outcomes
• Maintaining strong risk and compliance standards in everything you do

Ō pūkenga | About you

We're interested in people who genuinely enjoy helping others and creating great customer experiences.

You'll likely bring:

• Customer service, retail, hospitality or banking experience
• Strong communication and relationship-building skills
• Confidence using technology and learning new systems
• A proactive, curious mindset and a willingness to learn
• The ability to remain calm and adaptable in a busy environment
• A passion for delivering outstanding outcomes for customers

Banking experience is beneficial but not essential. If you have transferable customer service skills and a desire to learn, we'd love to hear from you.

Why ASB?

At ASB, you'll join a team that genuinely cares about our people, customers and communities. We invest in your development and provide pathways to grow your career across the bank.

We live our values ofCare, Courage and Curiosityevery day and encourage our people to bring their authentic selves to work.

In return, you'll enjoy:

• Career development and internal progression opportunities
• A supportive and inclusive team culture
• Banking and insurance benefits
• Market-leading parental leave and wellbeing initiatives
• The opportunity to work for one of New Zealand's most trusted brands

Join us

Located in the heart of Auckland's North Shore,Albanyis a thriving and growing community, offering the perfect blend of career opportunity, convenience and lifestyle. You'll join a supportive team focused on delivering exceptional customer experiences while building a rewarding career with ASB.

If you're ready to make a real difference for customers and be part of a team committed to helping New Zealanders get ahead, we'd love to hear from you.