Front of House & Client Care Coordinator

Wise Group; Waikato; On-site; NZD 45,000 - 65,000; Full time

Benefits offered by this job

Extra annual leave

Paid wellbeing days

$250 Extraordinary Card

Job summary

The People’s Project, based in Hamilton CBD, seeks an empathetic Front of House/Tāngata Whai ora Coordinator to be the first point of contact for clients and partners. This role focuses on creating a welcoming, respectful environment and guiding people to the appropriate support pathways within a Housing First framework.

You will work with a multidisciplinary team to ensure a positive first interaction for tangata whai ora, while coordinating with staff and community partners to meet immediate

Qualifications

• Excellent interpersonal and communication skills.
• Calm, welcoming, and professional approach.
• Ability to build rapport with people from diverse backgrounds.
• Strong organisational skills and the ability to manage competing priorities.
• Good judgement and the ability to respond to changing situations.
• Commitment to privacy, confidentiality and professional boundaries.
• Belief that everyone deserves dignity and respect.

Responsibilities

• Welcome tangata whai ora, whānau, visitors, and partners to the service.
• Answer incoming phone calls in a professional, warm, and responsive manner.
• Respond to enquiries and connect callers and visitors with the appropriate team member or service.
• Gather information to assist with triaging clients and identifying immediate support needs.
• Monitor team availability and coordinate client engagement throughout the day.
• Support people while they wait, ensuring they feel comfortable and informed.
• Provide refreshments and practical hospitality to clients and visitors.
• Maintain welcoming spaces reflecting dignity, safety, and manaakitanga.
• Support the team with client-related coordination and administrative tasks.
• Ensure urgent information and client needs are communicated promptly to staff.
• Build positive relationships with tangata whai ora from diverse backgrounds.
• Contribute to a positive team culture and inclusive service environment.
• Organise catering for staff events.

Skills

Interpersonal skills

Communication

Calm demeanor

Professional presentation

Relationship building

Job description

The People’s Project, based in Hamilton CBD, seeks an empathetic Front of House/Tāngata Whai ora Coordinator to be the first point of contact for clients and partners. This role focuses on creating a welcoming, respectful environment and guiding people to the appropriate support pathways within a Housing First framework.

You will work with a multidisciplinary team to ensure a positive first interaction for tangata whai ora, while coordinating with staff and community partners to meet immediate