Front Desk Coordinator

Genesis Energy; Auckland; On-site; NZD 30,000 - 39,000; Part time

Benefits offered by this job

Southern Cross medical insurance

Life, trauma and income protection

KiwiSaver match

Wellbeing allowance

Best Doctors online service

Career development opportunities

Job summary

Genesis Energy in Auckland is seeking a friendly, organised front desk receptionist to welcome employees, visitors and contractors at our office. Based in our Auckland office, you will manage front desk operations, bookings, registrations and liaise with Facilities to keep the workplace safe and welcoming.

This permanent part-time role (28 hours over four days, Mon–Thu) offers a supportive environment with opportunities to grow in facilities coordination while delivering outstanding customer

Qualifications

• Experience in reception/front-of-house/admin with a focus on delivering excellent service.
• Strong communication and interpersonal skills, with the confidence to engage with people at all levels.
• Excellent organisational skills, attention to detail and the ability to manage multiple requests and priorities.
• Confidence using Microsoft 365 applications, with the ability to learn new systems and processes.
• A proactive, solutions-focused approach, with the confidence to handle challenging interactions and support workplace safety requirements.

Responsibilities

• Be the first point of contact for employees, visitors, suppliers and contractors, delivering a friendly, professional and helpful experience.
• Manage day-to-day front desk operations, including visitor registrations, enquiries, meeting room bookings and general administration.
• Support the Facilities Coordinator with workplace services, maintenance requests, contractor coordination and office requirements.
• Carry out regular workplace checks and audits to ensure our office remains safe, well-presented and fit for purpose.
• Support workplace health and safety processes, including visitor inductions, emergency preparedness and evacuation procedures.

Skills

Reception

Customer service

Communication

Organisational skills

Problem solving

Independent

Calm under pressure

Tools

Microsoft 365

Job description

• Be the welcoming face of Genesis Energy in Auckland
• Permanent part-time role - 28 hours across four days (Mon to Thur)

In the moment, for the future:

At Genesis, we're always looking ahead - to new possibilities, smarter solutions, and a better energy future for Aotearoa New Zealand. Every role here plays a part in shaping what's next, whether it's through cutting-edge technology, bold thinking, or everyday excellence. If you're driven by progress and inspired by purpose, this is your chance to be part of something remarkable. Step into a career where your actions today help power tomorrow.

What you'll do:

Be the welcoming face of Genesis Energy and help create a positive experience for everyone who walks through our doors. Based at our Auckland office, you'll take ownership of our front desk operations while working closely with our Facilities team to ensure our workplace is safe, welcoming and running smoothly.

This is a varied role where you'll have the opportunity to build your facilities knowledge and make a real difference to the everyday experience of our people and visitors.

• Be the first point of contact for employees, visitors, suppliers and contractors, delivering a friendly, professional and helpful experience.
• Manage day-to-day front desk operations, including visitor registrations, enquiries, meeting room bookings and general administration.
• Support the Facilities Coordinator with workplace services, maintenance requests, contractor coordination and office requirements.
• Carry out regular workplace checks and audits to ensure our office remains safe, well-presented and fit for purpose.
• Support workplace health and safety processes, including visitor inductions, emergency preparedness and evacuation procedures.

What you'll need:

You'll be a friendly, organised and approachable person who enjoys helping others and takes pride in creating a great first impression. You're comfortable working independently, can juggle competing priorities and remain calm and professional when dealing with unexpected situations. Most importantly, you'll bring a genuine customer-first mindset and a willingness to learn.

• Experience in reception, front-of-house, customer service or administration, with a strong focus on delivering excellent service.
• Strong communication and interpersonal skills, with the confidence to engage with people at all levels.
• Excellent organisational skills, attention to detail and the ability to manage multiple requests and priorities.
• Confidence using Microsoft 365 applications, with the ability to learn new systems and processes.
• A proactive, solutions-focused approach, with the confidence to handle challenging interactions and support workplace safety requirements.

Experience in facilities coordination or workplace services would be an advantage, but it's not essential if you bring strong customer service and administration skills and are keen to learn.

How we'll help you thrive:

At Genesis, we know that every moment matters - it's not just about the mahi today, it's also all the other benefits that set you up for a thriving future.

Some of our benefits include:

• Southern Cross medical insurance, plus life, trauma and income protection insurances
• Electricity and gas discounts and an extra 20 Power Shout hours per year
• Up to 4% match on KiwiSaver contributions or 3% with our GenSaver allowance
• Annual wellbeing allowance, access to Best Doctors online service for you and your family and other wellbeing offerings
• Career development opportunities and a supportive learning culture.

Ready to join us?

This is more than just a job - it's your chance to be part of something meaningful. If you're curious, capable, and care about creating a better future, don't wait. Let's shape what's next, together. Join us and enjoy all that's ahead - for your career and New Zealand's energy future.

Everyone's journey is different.

At Genesis, we understand that everyone has unique needs and experiences. We're committed to creating a recruitment process that is fair, accessible, and inclusive for all. If you require any adjustments or accommodations to participate fully in our hiring process, please don't hesitate to let us know. We're here to support you every step of the way.