Freight Forwarding Business Development Manager

Toll Group; Auckland; On-site; NZD 90,000 - 130,000; Full time

Job summary

Toll Group in New Zealand is seeking a driven Business Development Manager to join the Auckland sales team. Reporting to the Country Sales Manager, you will grow our customer portfolio and uncover new business opportunities in targeted industries.

Based in Auckland, Christchurch or Wellington, this role offers a path to develop a long-term career in logistics and freight forwarding while building strong client partnerships and delivering tailored solutions.

Qualifications

• Tertiary qualification in Business, Supply Chain, Logistics or related field, or equivalent experience.
• Experience in sales, customer service, logistics or freight forwarding.
• CRM experience and proficiency in MS Office.

Responsibilities

• Identify, develop and secure new business opportunities in targeted industries.
• Grow and retain existing accounts through consultative selling.
• Build trusted relationships and understand client supply chain challenges.
• Prepare proposals, RFQs and tender submissions.
• Maintain accurate pipeline and CRM records.
• Collaborate with operations, product and support teams to deliver tailored customer solutions.
• Monitor market trends and competitor activity.

Skills

Sales experience

Customer service

Relationship building

Communication

Negotiation

Presentation

Territory management

CRM experience

MS Office

Education

Tertiary qualification in Business, Supply Chain or Logistics

Tools

CRM software

MS Excel

MS PowerPoint

Job description

About Toll Group

At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge - big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post - www.tollgroup.com

Play a vital role in enabling sustainable, global supply chains with Global Forwarding, Australia and New Zealand. With ongoing job security, enjoy working in a stable and safe environment, where we can be curious and inspired to try new things as we put customers at the centre of everything we do. As a recognised global brand with long-term success, we're passionate about progress. That means adapting to change and transforming how our customers experience world-class freight forwarding solutions. In an open and inclusive culture, we share our ideas with approachable leaders who clearly communicate our ambitions. Our contribution is recognised with flexibility for balance and opportunities to learn, grow and progress. And we're always looking out for each other's wellbeing. We take pride in rising to any challenge to deliver what matters. Like thriving on diverse, challenging, even unordinary projects, while being supported by friendly and positive teamwork.

About Toll Global Forwarding

Toll Global Forwarding delivers cargo across a connected global network by road, rail, sea and air. Whether it's consolidated freight, palletised shipments, dangerous goods or bulk commodities, we have the expertise, infrastructure and international reach to keep supply chains moving safely and efficiently across cities, countries and continents.

About Toll Group

At Toll, we do more than move freight. We help businesses connect, grow and succeed. With more than 130 years of logistics expertise and a network that spans road, rail, air, sea and warehousing, we provide integrated supply chain solutions that deliver meaningful value to our customers. Our people are the driving force behind our success, and we are committed to creating an inclusive, collaborative workplace where everyone has the opportunity to thrive and make an impact.

About the Role

We are seeking a driven and commercially focused Business Development Manager to join our New Zealand sales team.

Reporting to the Country Sales Manager, you will play a key role in growing our customer portfolio, identifying new business opportunities and strengthening existing client relationships. This is an outstanding opportunity for an ambitious sales professional who is looking to develop a long‑term career within the logistics and freight forwarding industry while contributing to the growth of one of the world's leading logistics providers.

This role can be based in Auckland, Christchurch or Wellington.

A Day in the Life of a Business Development Manager at Toll Group

• Identify, develop and secure new business opportunities within targeted industries and market segments.
• Grow and retain existing customer accounts through consultative, solution‑based selling.
• Build trusted customer relationships and develop a strong understanding of client supply chain challenges and objectives.
• Prepare and contribute to customer presentations, proposals, RFQs and tender submissions.
• Maintain accurate pipeline, customer and sales activity records within CRM platforms.
• Collaborate closely with operational, product and support teams to deliver tailored customer solutions and exceptional service outcomes.
• Monitor market trends and competitor activity to identify opportunities for business growth.

Qualifications

• Tertiary qualification in Business, Supply Chain, Logistics or a related discipline, or equivalent industry experience.
• Previous experience in sales, customer service, logistics or freight forwarding.
• Exposure to the freight forwarding, transportation or logistics industry will be highly regarded.
• Demonstrated ability to build and maintain strong customer relationships.
• Intermediate proficiency in Microsoft Office applications, particularly Excel and PowerPoint.
• Experience using CRM systems, or a willingness to quickly learn new sales tools and methodologies.

Skills & Experience

• Strong communication, negotiation and presentation skills.
• A customer‑centric mindset with a genuine passion for winning new business and developing long‑term partnerships.
• Ability to manage competing priorities and effectively work across a defined territory.
• Commercial acumen and an interest in understanding customer supply chains and business drivers.
• Self‑motivated, resilient and results‑oriented, with the ability to work autonomously and collaboratively.
• High levels of professionalism, integrity and accountability.
• A proactive approach to problem‑solving and delivering customer‑focused outcomes.

What moves you?

At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry‑leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.

At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities.

To find out more about us visit www.careers.tollgroup.com