FPIM Business Support Analyst

Te Whatu Ora - Health New Zealand; New Zealand; Remote; NZD 90,000 - 120,000; Full time

Job summary

Health New Zealand | Te Whatu Ora is seeking an experienced Oracle Business Support Analyst to join our national Financial Services – Business Support team. This senior role provides cross-functional support for FPIM across Health NZ, ensuring the Oracle system runs smoothly for Finance, Procurement, and Inventory teams.

You will manage incidents, triage, root-cause analysis, testing and deployment, coordinating with business users, technical teams and external partners, with a focus on

Qualifications

• Diploma/degree in IT, Business, Finance or related discipline.
• Minimum 3 years' experience supporting a cross-functional ERP environment.
• Strong Oracle ERP knowledge; SAP or PeopleSoft is a plus.
• Excel skills with SQL capability and data analysis focus.

Responsibilities

• Provide cross-functional application and business process support for the Oracle FPIM system.
• Troubleshoot issues, manage incidents, and coordinate changes across Finance, Procurement and Supply Chain.
• Conduct root-cause analysis, testing, and user access coordination with stakeholders.
• Identify process improvements from data insights to enhance FPIM performance.

Skills

Oracle ERP

SQL

Excel

Stakeholder management

Cross-functional collaboration

Business analysis

Requirements gathering

Education

Diploma/degree in IT, Business, Finance

Tools

Qlik

Snowflake

Job description

• Permanent, full-time position based anywhere in New Zealand.
• Join a national team supporting a critical enterprise-wide Finance, Procurement and Supply Chain platform.
• Use your ERP and business analysis expertise to troubleshoot issues, improve processes and keep our Oracle eBusiness suite, known as FPIM, running effectively across Health New Zealand.
• Work with Finance, Procurement, Supply Chain, Digital and technology partners to deliver practical solutions and a great user experience.

Health New Zealand | Te Whatu Ora is the country's largest employer, delivering universal public healthcare to 5 million New Zealanders.

We provide essential hospital, specialist, and community health services across 80+ locations - from large urban centres to rural towns and remote communities.

Our goal is to improve health outcomes for all New Zealanders by delivering equitable, accessible and innovative care.

About the Role

We're looking for an experienced Oracle Business Support Analyst to join our national Financial Services – Business Support team. This is a senior support role responsible for providing cross-functional application and business process support for our national Oracle FPIM solution across Health New Zealand.

You'll play an important role in keeping this critical system operating effectively, supporting Finance, Procurement, Supply Chain and Inventory Management teams across the organisation. You'll coordinate support activities from initial monitoring and triage through to investigation, root cause analysis, resolution, testing, implementation and closure.

A key part of the role will be troubleshooting system issues, managing incidents and problems, supporting system changes and testing, and coordinating user access, security and Delegated Financial Authority requirements. You'll work across organisational and system boundaries, bringing together business users, functional specialists, technical teams and external partners to find solutions and keep stakeholders informed.

You'll also use data and system insights to identify trends, root causes and opportunities to improve the way we work. Through continuous improvement, user support and knowledge sharing, you'll help build confidence in Oracle FPIM and promote consistent, best-practice business processes across Health New Zealand.

About you

You'll be an experienced support or business analyst who enjoys solving problems, working with people and getting to the root cause of issues. You'll bring:

• A diploma or degree in IT, Business, Finance or a related discipline.
• At least three years' experience supporting a complex, cross-functional ERP environment.
• Strong working knowledge of Oracle or a similar ERP system, such as SAP or PeopleSoft.
• Experience with business and data analysis tools, with strong Excel skills and intermediate to advanced SQL capability.
• An understanding of finance and management accounting principles, delegated financial authority, and supply chain and inventory management processes.
• Strong stakeholder management skills, with the ability to translate technical information into clear business language.
• The ability to proactively manage competing priorities, work under pressure and take ownership of issues through to resolution.

Experience across ERP processes such as Purchasing-to-Pay, Order-to-Cash, Record-to-Report, Budget-to-Report or Plan-to-Report would be advantageous. Experience with Qlik, Snowflake, healthcare environments, business improvement initiatives or requirements gathering would also be valued.

Working for Health New Zealand

Health New Zealand | Te Whatu Ora is dedicated to ensuring excellent healthcare for the people of New Zealand. We embrace a workforce that is diverse and inclusive so that we are better positioned to understand and service our community. We welcome applications from our diverse Māori, Pacific, disabled, and rainbow communities.

The full position description is available on the Health New Zealand Careers site.

We will review applications as received and may proceed with the recruitment process before the closing date of this advert.

Job details

Job Reference:

Job Reference: HNZ/1950151

Location:

New Zealand - All Locations - Work from where you are