Food & Beverage Attendant / Bartender

Sofitel; Queenstown; On-site; NZD 39,000 - 44,000; Full time

Benefits offered by this job

Competitive pay

Daily staff meals

Uniform provided

12 weeks' paid parental leave

Career progression opportunities

Wellbeing support

Onsite gym access

Ski hire during winter

Job summary

Sofitel in Queenstown, NZ, is seeking hospitality staff to engage guests with a luxury experience. You will take orders, suggest add-ons, ensure accurate dockets, and deliver meals with care to maintain quality and presentation.

Ideal candidates have at least 6 months in a similar role, a polished appearance, and a willingness to train others. Permanent position with a minimum 30 hours, starting wage NZD 28.53–32.15 per hour.

Qualifications

• Minimum 6 months experience in a similar role, preferably including 5 star experience.
• Projects professional image at all times through personal presentation/interpersonal skills.
• Desire and ability to train and develop staff.
• Initiates contacts and establishes rapport easily.
• Organises time and work efficiently.
• Effective verbal and written communication skills.
• Has the aptitude and willingness to undertake further development with Sofitel.

Responsibilities

• Engage with guests in a personable and friendly manner to build rapport.
• Take orders, maximize sales through product knowledge and suggestive selling.
• Ensure dockets are clear for cashier and kitchen staff.
• Deliver orders promptly to kitchen and guests while maintaining quality.
• Check meals on collection and deliver to guests, ensuring temperature and appearance.
• Keep tables and service areas clean per procedures.
• Maintain hygienic service techniques during service.
• Take responsibility for designated section and station.
• Answer the telephone promptly and maximize sales opportunities.
• Perform tasks to Sofitel Brand standards.
• Maximise sales via knowledge of menus and offerings.
• Assist in setup/breakdown of events and functions.
• Deliver room service and amenities as required.

Skills

Guest service

Communication

Sales awareness

Time management

Professional image

Job description

Job Description

• Engage with all our guests in a personable and friendly manner, building rapport and creating connection.
• Perform the tasks of order taking and maximize sales opportunities through knowledge of product and suggestive selling. Ensure accuracy by repeating order(s) to the guests.
• Ensure that dockets are written clearly and correctly so the cashier and kitchen can fulfill their duties effectively.
• Deliver orders promptly to the kitchen production area.
• Check ordered meals on collection from kitchen and deliver to guests promptly to maintain temperature and appearance, ensure items are announced.
• Keep tables and service areas clean and tidy as per procedure manual.
• Maintain hygienic food service techniques during service.
• Take responsibility for your designated section and station.
• Promptly answer the telephone and maximize sales opportunities through knowledge of product and suggestive selling.
• Perform all tasks to Sofitel Brand standards.
• Maximise sales opportunities through a thorough knowledge of our menus and offerings.
• Assist in the setup and breakdown of events and functions
• Deliver room service and amenities as required
• Any other reasonable request within your range of competence as required by your Supervisor or Hotel Management.

Embody the distinctive Sofitel Brand Pillars & hold a healthy obsession with connecting our guests with these:

Soul Impact

• French Zest - Incorporate the French mindset through encouraging freedom of thought, striving for excellence with passion and an effortlessly chic style. Display French art de vivre – embracing life and love in an effortlessly joyful manner.
• Heartfelt Service Culture - possess an innate desire to surprise and delight every guest and to tailor services to each individual, inspiring emotions and memories.

Social Impact

• Committed Luxury - Take great pride in promoting vibrant local cultures and associated know-how, and possess a deep respect for the communities and environment our hotel is located.
• Cultural Link – expertly connect and blend the French culture with our local culture and community to create exceptional and unique guest experiences.
• Live our Brand Purpose: “Guided by out French zest for life, we inspire heartfelt encounters”

Qualifications

You will harness your luxury attitude, with humble excellence, a distinguished presence, and elevated emotional intelligence. Your pride and passion will be complemented by:

• Minimum 6 months experience in a similar role, preferably including 5 star experience;
• Projects professional image at all times through personal presentation/ interpersonal skills;
• Desire and ability to train and develop staff;
• Initiates contacts and establishes rapport easily;
• Organises time and work efficiently;
• Effective verbal and written communication skills;
• Has the ability and willingness to undertake further development;
• Has the aptitude and willingness to undertake further development with Sofitel;
• A professional and friendly can-do attitude, with fantastic interpersonal skills to easily build connection with both guests and colleagues;
• Reliable and punctual with a high attention to detail and willingness to go the extra mile;
• Flexibility to work varying shifts including weekends and public holidays;
• Knowledge of wines, spirits & cocktails would be highly advantageous;
• You will need to hold working rights for New Zealand.

Additional Information

What's in it for you

• A chance to help shape a major new F&B chapter for the hotel
• Hands‑on training and mentoring from our Executive Chef
• Build your career with the New Zealand Luxury Hotel of the Year and Australasian Hotel of the Year 2024 HM Award winner
• Competitive pay and daily staff meals
• Uniform supplied and maintained
• 12 weeks' paid parental leave
• Ongoing reward and recognition incentives and awards.
• Opportunities for further development and worldwide career progression within Accor.
• Employee Assistance Programme and wellbeing support
• Discounted spa treatments
• 24/7 free access to onsite gym
• Free ski hire during our winter months
• An anniversary stay with F&B credit
• ALL Heartist discounts at Accor hotels worldwide, for you and your family
• Career development through Accor's programmes, with a pathway to roles around the world
• Social events, recognition and referral bonuses

Our commitment to Diversity & Inclusion:

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.

Why Sofitel?

At Sofitel we bring heartfelt hospitality with a French zest to everything we do. Here you can be yourself, love what you do and be supported to reach your potential. Sustainability, diversity and inclusion are part of how we work.

To be considered, you must have the right to work in New Zealand.

We welcome applicants from all backgrounds. If you need any adjustments during the recruitment process, just let us know.

Permanent position, MINIMUM 30 HOURS GUARANTEED, changeable roster. Starting wage $28.53/hour - $32.15/hour